Japan Post Group revealed that when Japan Post Insurance and investment trusts were sold to the same customer, 13 employees contracted in a way that did not meet the customer's intentions and violated the Insurance Business Law and the Financial Instruments and Exchange Law. Did.
The Japan Post Group has been selling Kanpo Life's insurance and investment trusts to the same customer in the past five years after it was discovered in July last year that they may have made inappropriate sales. We went back to investigate the transactions of more than 840 customers and announced the results of the investigation on the 15th.
According to this, 13 employees decided that 18 customers violated the Insurance Business Law and the Financial Instruments and Exchange Law, assuming that they had contracted with 18 customers in a way that did not meet the customer's intentions.
Specifically, when a customer cancels insurance and purchases an investment trust, the distribution of the investment trust actually fluctuates, but "the distribution is a fixed amount and covers the new insurance premium. It means that he had made another insurance contract by giving a false explanation such as ".
The Japan Post Group has taken measures such as invalidating the contract according to the customer's intention, and has banned the sales activities of the 13 contracted employees.