China News Service, Beijing, March 15 (Reporter Zhou Yin) The Civil Aviation Administration of China disclosed on the 15th that the "Regulations on the Administration of Public Air Transport Passenger Services" (hereinafter referred to as the "Regulations") were formally promulgated and will be formally implemented on September 1 this year.
The Director of the Transportation Department of the Civil Aviation Administration, Yu Biao, introduced at a press conference held by the Civil Aviation Administration on the 15th that the new "Regulations" have been promulgated in 1996 and 1997 respectively for the "Chinese Civil Air Passengers and Baggage Domestic Transportation Rules" and the "Chinese Civil Air Passengers". , International Baggage Transportation Regulations have been revised as a whole to further standardize the order of domestic and international passenger transportation and protect the legitimate rights and interests of passengers.
The "Regulations" consist of 11 chapters and 65 articles.
This revision follows the basic principles of streamlining administration and delegating power, administration in accordance with the law, advancing with the times, and sincere service. It deletes the clauses concerning the relationship of civil rights and obligations between parties on an equal market. While respecting the right of enterprises to operate independently, it will focus on improving civil aviation The quality of service and the protection of the legitimate rights and interests of consumers.
The "Regulations" cover market entities such as carriers, airport management agencies, aviation sales agents, ground service agents, aviation sales network platform operators, and information companies, and clarify the basic responsibilities of each entity.
In order to adapt to the development trend of civil aviation transportation, the "Regulations" include foreign air carriers and Hong Kong, Macao and Taiwan air carriers' operations in China into the scope of regulation, integrating domestic and international passenger transportation service standards, and realizing domestic and international transportation. Consistent management of services.
The "Regulations" focus on key links such as ticket sales, ticket changes and refunds, oversales, etc., stipulate the information notification requirements for carriers and air sales agents when booking tickets, and clarify the principles of ticket refunds and changes and refund deadlines in various situations ; The principle of disposal when oversold is regulated.
Regarding passenger flight and baggage transportation, the "Regulations" clarify the obligations and responsibilities of airport management agencies in terms of service facilities, equipment, marking guidelines, etc.; carriers and airport management agencies are required to formulate emergency response plans for passengers with sudden illnesses to protect them Life and health of passengers.
In order to fully release the market vitality, the "Regulations" no longer provide uniform regulations on the size and weight of luggage, free luggage allowance, and excess luggage fees. Instead, carriers are required to formulate and publish relevant standards on their own based on the business characteristics of the company.
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