There are many tricks to guard against the lack of security
The theme of the Consumer Rights Protection Year in 2021 is "Guarding Safe and Smooth Consumption." The CCTV "3.15" party exposed multiple consumer safety issues, showing the lack of consumer safety in many aspects, including frequent vehicle gearbox failures that threaten consumer traffic. Safety, sanitary ware brands install facial recognition cameras to threaten consumers’ privacy and safety, "clenbuterol" sheep flow to many places threaten food safety, and the renovation of used steel bars threatens building safety.
Many cars were exposed to gearbox failures
Threat to traffic safety
CCTV's "March 15" party revealed that a Ford car whose owner hadn't waded inexplicably got water and rusted causing a malfunction, and finally came to the conclusion that the gearbox was flooded, which was actually a defect in the car design.
In addition, Infiniti gearbox failures frequently occur, and some 4S shops require car owners to sign an agreement, "Don't go to the media after signing."
According to the reporter's investigation, the Ford Wingbo, which Mr. Wang has been using normally, suddenly encountered difficulty in starting, and suffered serious setbacks during driving.
The maintenance staff of the 4S shop claimed that the gearbox was rusted due to water ingress, and the car had passed the warranty period. He had to bear the maintenance cost of 16,000 yuan.
Not only Mr. Wang, but many Ford owners have encountered the same problem: There is no vehicle wading, the gearbox has entered water, and the rusty has broken down.
After investigation, it was found that in fact, the rain plate of the car had a hole, and the water would drip from here, and it would drip on the place where the gearbox and the engine were docked.
While the 4S shop allowed car owners to repair the gearbox at their own expense, they quietly patched up the leaks on the rain catchment plate.
In response to this design defect, the manufacturer had a solution as early as March 2020. However, 4S shops in various places have all the responsibility to the car owner. According to Changan Ford's solution, vehicles with corresponding failures will be quietly repaired. Car owners who make remedial measures but are still using the vehicle normally do not know that the vehicle has such a safety hazard.
Mr. Liu's Infiniti QX60 two-wheel drive superior version was purchased at a cost of 500,000 yuan, and the gearbox was replaced twice in the 4S shop for free due to abnormal noise and gearbox failure in two consecutive years.
Two months after the second replacement of the gearbox, a failure occurred again. The 4S shop detected that it was still a gearbox failure. Since it was still within the warranty period, the gearbox was replaced for free for the third time.
More and more Infiniti vehicles have problems. Many people have replaced the gearbox two or three times but the problem remains.
Under pressure, Infiniti began to contact car owners who are active in defending their rights through 4S stores to negotiate a solution separately.
In September 2020, the reporter came to the 4S shop with the same car owner.
The staff said to extend the warranty period to the owner for up to ten years, but required the owner to sign an agreement with the 4S shop, which would impose some restrictions on the owner.
The staff said that after signing, don't go to the media again, because they think the problem has been solved.
Finishing/Reporter Li Zewei, Lin Yan, Wang Bin
Respond to
Infiniti will set up "exclusive customer service"
Changan Ford promises free maintenance
Last night, the two car companies that were exposed to transmission problems responded.
Infiniti issued a statement through its WeChat public account, saying it would sincerely apologize to the owners of the QX60 affected.
In order to ensure the efficiency of customer communication and effectively solve customer problems, Infiniti China will set up "exclusive customer service", and professional after-sales service personnel will provide car owners with one-to-one efficient communication.
Changan Ford promised to provide free repairs to the transmissions with problems to ensure customer satisfaction, and said: "We will work hard to continuously improve the service system and management, and will promptly report the progress of the solution." Wen / reporter Li Zewei, Lin Yan, Wang Bin
"Clenbuterol" Sheep Outflows in Hebei Sheep-raising County
Threatening food safety
The reporter's investigation found that "Clenbuterol" was also seen in Qingxian County, Hebei's largest sheep-raising county.
At 3 o'clock in the morning at several agricultural products trading markets in Zhengzhou, Henan Province, some vendors did not sell mutton in the markets, but traded them on nearby trucks.
Vendors said that these lambs could not pass the test, and the sheep were fed medicine during the breeding process.
Lamb dealers said that the sheep came from Qingxian County.
It is understood that Qingxian County is an important sheep-raising base in Hebei Province, producing approximately 700,000 sheep every year.
Regarding how to raise sheep, farmers in Qingxian County are basically silent about strangers.
After being familiar with it for a long time, the farmer revealed to reporters that the sheep here had added clenbuterol during the breeding process.
It is understood that "Clenbuterol" will form residues in animal tissues, directly endangering the health of consumers after eating.
my country had already banned clenbuterol as a veterinary drug and feed additive in 2002, but a feed salesman in Qingxian said that adding clenbuterol was "almost ten years old."
A sheep dealer said, “A sheep with clenbuterol will sell for an extra 50 or 60 yuan, if you say 1,000 sheep? How much?” Regarding the flow of sheep, the person in charge of the Hebei No. 1 Meat Factory said: “Wuxi There are customers, there are customers in Tianjin, and there are customers in Henan.” The reporter tested the clenbuterol fast test strips on the mutton at the slaughterhouse, and the result was positive.
During the investigation, the reporter learned that the relevant departments of Qingxian County have been strictly investigating the illegal addition of clenbuterol, but the farmers said that they have various channels to get news and respond in advance.
However, sheep fed with clenbuterol can easily be detected. How to evade supervision during the sales process?
The reporter's investigation learned that the locals refer to a small number of sheep that have not been fed with Clenbuterol as "green sheep". During the transportation process, a few "green sheep" are usually loaded on the sheep truck for inspection.
Sorting out / our reporter Xie Li
Respond to
The person in charge of the involved company has been controlled
Problem lamb has been sealed
After CCTV's "March 15" party exposed the shady scene of "Clenbuterol" feeding sheep in Qingxian County, Hebei, a reporter from Beijing Youth Daily learned that the Ministry of Agriculture and Rural Affairs has immediately instructed Hebei and Henan Provinces to quickly organize and carry out investigations.
At the same time, the Ministry of Agriculture and Rural Affairs sent a working team to the scene overnight to urge local governments to strictly implement territorial management responsibilities, severely punish illegal acts, and promptly announce the results of investigations to the public.
In the next step, special rectification actions will be organized nationwide to conduct dragnet investigations on livestock farms (households), and work with relevant departments to find the source of illegal "clenbuterol", and crack down on illegal sales and illegal use of "clenbuterol". Acts, dig deep into the black interest chain and "protective umbrella", and all suspected of crimes will be handed over to the judicial organs for severe punishment.
At the same time, the Fengtai District and Chaoyang District Market Supervision Bureaus acted as soon as possible to investigate whether there were any sales of mutton in Qingxian County, Hebei Province in the wholesale markets of Xinfadi, Yuegezhuang, and Dayang Road in their jurisdictions. No problems have been found so far. Lamb.
Relevant persons in charge of Wumart and Carrefour said that after a thorough investigation that night, no source of mutton farmed in Qingxian County, Hebei was found.
News came from the Propaganda Department of the Cangzhou Municipal Party Committee of Hebei Province that the Cangzhou Municipal Party Committee and Municipal Government set up a leading group for disposal and immediately instructed the agricultural and rural areas, market supervision, and public security departments to rush to the scene overnight to conduct investigations and verifications.
At present, the person in charge of the involved enterprise has been controlled, the mutton in question has been sealed, and the source of clenbuterol is being traced.
At the same time, by analogy, we will quickly conduct a comprehensive investigation on the illegal addition of clenbuterol in Cangzhou, thoroughly rectify it, and effectively protect the people's food safety.
Text/Reporter Xie Li, Wang Wei, Li Jia
Kohler sanitary ware, etc. install face recognition cameras
Threat to privacy
"Consumers have their facial information obtained by businesses without knowing it. Consumers' privacy rights have been infringed quietly." This year's CCTV "3·15" gala was the first case to hit directly. Face recognition.
According to a CCTV reporter, the reporter walked into the Shanghai Shijia Kohler Sanitary Ware Store and three other Kohler Sanitary Ware stores and found that cameras were installed everywhere.
This kind of camera is not ordinary, it has a face recognition function, it can recognize the face of a customer entering the store without knowing it.
Surprisingly, through the face recognition camera, the management can see the number of times the same customer has entered the Kohler store from the back-end system, and can even see the time when consumers enter different Kohler stores, and the captured facial information Was accurately recorded.
The reporter found that these face recognition cameras came from different companies.
Manager Xue of Suzhou Wandianzhang Company stated that Kohler Sanitary Ware has installed their company's camera with facial recognition function, and Kohler is a nationwide installation.
In order to confirm that the statement was true, the reporter only provided a point of arrival, and Manager Xue called up the reporter's entry information through the backstage of the Kohler Sanitary Ware system.
The capture record shows that in less than two minutes, the reporter was captured three times by the face recognition function of the camera. Although the angles are different, the face numbers are the same.
In this way, without the customer's knowledge, facial recognition information related to customer privacy and property security is secretly obtained.
The reporter walked into Yoluoke Electronic Technology Co., Ltd. The company’s manager Wang said that as long as customers go to any of the more than 100 4S stores of Zhengtong Motors, their facial information will be grasped, including 21 Heping Road, Longhua New District, Shenzhen. The BMW 4S shop of No. 1 also installed their facial recognition cameras.
There is also Guangzhou Yaliang Technology Co., Ltd., which also has a similar face recognition system.
What's even more incredible is that merchants can also use this system to manually add various information for the captured customers, and even add some special personnel to the blacklist.
A manager introduced: "We can manually make a label, such as peers, professional counterfeiters, journalists, etc. Once this label is applied, it is very accurate, then no matter you go to my store or all other branches , It's all clear at a glance."
In the reporter’s investigation, it was found that although the law clearly stipulates that it is not allowed to obtain facial recognition information without permission, the number of facial recognition cameras involved in people’s privacy and property security is secretly obtained around citizens. These core biometric information Has been in the hands of an unrelated third-party company.
Finishing/Reporter Wang Wei
At the CCTV "March 15" evening party yesterday, a reporter from the Beijing Youth Daily found that the exposed cases were related to the lives of citizens. They seemed inconspicuous, but everything became a blockage on the road of consumption, which was frustrating. Consumer enthusiasm.
Block the consumer's right to know
Repair the watch but make money
In daily wear, mechanical watches are put together with televisions, speakers, mobile phones and other devices that produce magnetism, which can easily cause the watch to be magnetized. This is also the simplest and most common fault in the maintenance process of mechanical watches. The intuitive manifestation is that the time is inaccurate. .
With the technical support of professional organizations, CCTV reporters successively conducted investigations in 11 famous watch repair centers in six cities.
The balance spring is the speed control system in the watch structure. Its normal operation ensures the accuracy of the timekeeping of the watch. CCTV reporters found in the investigation that for simple faults such as magnetization, the watch repair centers around the world usually use the balance spring Wait for the parts to be replaced due to failure.
Degaussing is not complicated. It usually takes only a minute or two. It is such a simple question. How will these famous watch repair centers deal with it?
With the faulty watch set up, the CCTV reporter went to the famous watch customer service center on the 21st floor of the Changsha International Financial Center. A maintenance staff simply looked at the situation of the watch and gave a replacement hairspring and time wheel of up to 1,000 yuan. Repair quotation.
Subsequently, a CCTV reporter set a mechanical watch without any problems as a magnetic failure, and the maintenance staff paid a high price of 2,390 yuan.
In such a famous watch repair center, are minor illnesses and major repairs an individual case or a common phenomenon?
A CCTV reporter brought two mechanical watches with magnetization failures to a famous watch repair center on the 8th floor of Beijing Oriental Plaza.
The maintenance staff paid high fees of 2100 yuan and 650 yuan respectively, and refused to provide the so-called replacement parts.
Later tests showed that neither watch had replaced parts, but the magnetism on the watch was quietly eliminated.
In addition, the famous watch repair center on the 22nd floor of Beijing Fuer Building requires a charge of 1,600 yuan for the balance spring.
In this investigation, CCTV reporters had experience in 11 famous watch repair centers in six cities. Only one organization in Chengdu and Xi'an performed degaussing repairs for reporters’ watches in accordance with the normal repair process, and no fees were charged. 9 of them paid high maintenance costs ranging from 450 yuan to 2390 yuan.
An engineer from the National Watch Quality Supervision and Inspection Center introduced: "For a magnetized watch, normal maintenance is to use a degaussing instrument or a degaussing instrument, and demagnetization is enough." Finishing/Reporter Li Jia
Block consumer choice
The elderly are "routine"
Last night, CCTV’s "March 15" party exposed some mobile apps’ tricks to deceive elderly users. Such apps are known as mobile phone butlers, but they read mobile phone information at high frequency in a short period of time, deliberately causing the phone to freeze, so as to let users. Keep clicking on the purpose of downloading the App.
This kind of App is very easy to induce elderly users, make user portraits of old people, and label them "easy to be misled and induced". All kinds of vulgar, inferior, and even deceptive advertisements and content will be continuously pushed to Old man's cell phone.
Ms. Li is in her 70s this year, and she often uses smartphones, but her mobile phone is inexplicably slower and slower.
When Ms. Li is watching the news, some "safety reminders" will always pop up automatically in her mobile phone.
"Virus", "Garbage", "Seriously insufficient memory", these "safety tips" really frightened Ms. Li, so she quickly clicked to clean it up.
However, the more you clean up, the more "safety tips" you have.
At the same time, Ms. Li also found that some attractive advertisements began to appear frequently on her mobile phones, such as red envelopes to receive money, gold coins to make money, and walking to make money.
Like Ms. Li, many elderly people encounter the same problem when using smartphones.
Experts from the Cybersecurity Center of the China Electronics Standardization Institute monitored this phenomenon.
In a novel reading software, similar advertisements appeared during normal reading.
After clicking, download and install an app called "Memory Optimizer". During the automatic cleaning process, the reminder of "Clean Phone Cache" will continue to pop up. After clicking, the phone will download and install "Super Cleaner" again.
Constantly "remind, download, and clean up", in just a few minutes, four cleanup software settled on the phone.
The test found that on the surface, this App looks like it is cleaning up mobile phone trash, but secretly it is constantly getting a large amount of information from the phone, and even uploading frequently and frequently, the phone will become more stuck, and elderly users will be hit again. Recruit, then download this kind of cleaning App, forming a vicious circle.
Further analysis found that this type of App often publishes advertisements to induce the elderly to click and download.
The greater harm is that this kind of App is stationed in the mobile phone of the elderly, and constantly sends user data information in the background, carries out user portraits of the elderly, and puts a group label of "easy to be misled and induced".
As a result, all kinds of vulgar, inferior, and even deceptive advertisements and content will be continuously pushed to the mobile phones of the elderly.
Finished / Our reporter Li Zewei
Beiqing Quick Comment
It's not empty talk to guard the safety and break through the blocking point
The annual "March 15" and CCTV gala once again aroused widespread concern from all walks of life yesterday.
It is worth noting that the theme of the consumption year determined this year is "Guardian Safety and Smooth Consumption". According to the China Consumers Association's "Guardian Consumer Safety Initiative", the meaning of the year's theme is to ensure the safety of products and services and promote sustainable social and economic development.
Looking at the CCTV "3·15" evening party last night, the exposed cases involved food, vehicles, daily necessities and many other fields, but a careful review will reveal that the above exposed cases are still closely linked to "consumption lack of safety" and "consumption setting blocking". "Point" two types.
The just-concluded National Congress of the People’s Republic of China made a comprehensive deployment of “steadily increasing bulk consumption”, and consumer safety is related to the basic rights of consumers, whether it is the “tofu residue” of automobile gearboxes or the “resurrection” of clenbuterol. Directly piercing the bottom line of consumption, how to talk about the overall situation of stabilizing consumption?
However, many consumer “blocking points” exposed this time often set up tricks in small places, whether it is the trick of repairing watches or tricking the elderly into downloading software. Although it seems “small”, it pays attention to the fundamental role of consumption in the market. Destruction is just like the high-rises shake the foundation and the trees cut the roots. Consumers have lost their trust in the market and confidence in consumption. The grand goal of an “international consumer center city” set by our “14th Five-Year Plan” will also become empty talk.
Therefore, when we look at consumption today, we are aware of the subtleties, but it is often related to the long-term; seeing small flaws may be related to the big market.
Therefore, yesterday’s "March 15" party said that "boosting consumption" must "start from the heart". This is not absurd and cannot be underestimated!
At the same time, a reporter from the Beijing Youth Daily noted that the various responses of relevant subjects last night were also distinctive: some directly removed related products; some expressed the need to thoroughly investigate the root cause; some lightly apologized.
The degree of sincerity is different.
In the context of today's consumer market and the new development pattern, the handling of a certain "exposure" really should not be understood only from the perspective of "crisis public relations".
Still the same sentence, swapping "heart" for "new" is probably the most rational and long-term consideration. The "new" here is a new image, new deeds, and a new concept of "making money".
Text/Reporter Wang Wei and Li Zewei