Tripollar beauty instrument burns red and scalds users and friends, giving gifts to friends is difficult to protect rights
Thousand yuan beauty instrument becomes "disfigurement instrument"
In recent years, there has been a trend of household beauty instruments in the market.
These beauty equipment are often expensive, but under the promotion of their own products for lifting and firming, wrinkles and wrinkles, skin whitening and skin rejuvenation, and freckles and hair removal, many beauty lovers still can’t help but "chop their hands."
Can the beauty device really achieve "full face firming and rejuvenation" within a few minutes as claimed in the advertisement?
In this regard, some consumers said that the beauty instrument sometimes has the risk of becoming a "disfigurement instrument".
Recently, an all-media reporter of the Guangzhou Daily received a complaint from a user of a beauty device that her skin was burned and burned while using a radio frequency beauty device that claimed to be the Israeli brand Tripollar.
By Xu Xiaofang, All-Media Reporter, Guangzhou Daily
Thousand yuan beauty instrument in exchange for scald allergy
"This beauty instrument will be very hot as long as it is left on the face for a while," Maomao, who lives in Hangzhou, Zhejiang, told reporters.
According to Maomao, a friend of hers bought a product set launched by TriPollar last year. The set contains a radio frequency beauty device and an anti-aging collagen pen Stop Eye for eye care.
Considering that his eye skin is more sensitive, the friend did not dare to use the eye care products in the suit, so he presented the product to Mao Mao.
In the process of use, use the machine after applying the gel to the product instructions.
But she soon became disappointed with the machine.
On the one hand, she found that after applying the gel, the skin is prone to acne.
On the other hand, once she pauses a little while using the product, she can feel the obvious burning sensation where the machine is staying.
The reporter learned that this is not the first time Maomao has been disappointed with this brand.
As a beauty expert, Mao Mao bought a Tripollar radio frequency home beauty device at a price of more than 3,000 yuan as early as 2017.
"At the time, this brand was very popular, with advertisements everywhere, plus this product claimed to be imported from Israel, which was almost the most expensive beauty instrument on the market at the time. I think there will be no problem, so I went with a few friends. I bought it." Maomao told reporters that she also suffered a similar burn problem at the time, and some friends reported that after using this machine, her face has been allergic and red blood streaks will increase. After half a year, she has no allergies. Great.
"I thought this product has been on sale for several years. I tried it when there should be no previous problems. I didn't expect to get burned again." Looking back on the burn experience, Maomao still has lingering fears, "I think this thing is still risky. , I don’t need it anymore."
After-sales: no purchase record will not be processed
To this end, she asked the store customer service about how to deal with the burns, but the customer service responded that "In order to avoid malicious inspection of buyer information and cause information leakage, please contact the order account. No other accounts without purchase records will not be processed."
Maomao complained to reporters that this kind of beauty equipment is generally difficult to return, and even questions such as how to use the customer service equipment are answered by robots, which really affects communication.
Considering that this machine was a gift from a friend, Maomao didn't want to bother his friend to investigate the after-sales problem of the product, so he could only admit that he was unlucky.
The reporter found through a network search that there are not a few problems with similar beauty instrument products.
Many consumers who have had similar experiences with Maomao said that when TriPollar customer service responded to the scalding problems raised by users, they often emphasized that this is a personal use problem rather than a device problem.
Regarding this situation, the reporter consulted and understood through the official Weibo of TriPollar, and as of press time, no response has been received.
On the relevant sales platform, the reporter found that Tripollar Chupu claimed that the beauty instrument is a personal care product, and once it is opened, it cannot be sold again and will not be returned.
In addition, due to minor scratches caused by transportation, damage to the courier box, and slight damage to the instrument packaging box, the return of quality problems is not supported.
In addition, the Pollogen overseas flagship store of Tmall International clearly stated that it does not support 7-day returns without reason.
She was removed from the shelves after a scald dispute
It is understood that many media have previously disclosed that the TriPollar Stop Eye test found that the surface temperature rise seriously exceeded the standard when used, and there was a hidden danger of burns.
Facing the concerns and rights protection of many consumers, TriPollar expressed doubts about the corresponding temperature rise test samples, methods and results, emphasizing that “the same user behavior as the test method will not occur in actual use, so the correct use method The following will not produce the temperature rise results and risks that appear in the detection method."
As for the phenomenon mentioned in the instructions that some people may cause skin redness after use, TriPollar responded that this is one of the normal reactions of the radio frequency beauty instrument, and these reactions will disappear in a short time, and think that the operation according to the instructions is used. The product has no safety and quality problems caused by burns.
Earlier, according to media reports, JD.com had removed the TriPollar Stop Eye product. However, all media reporters of the Guangzhou Daily found that the product was still sold on multiple platforms as of press time.
The reporter learned that the TriPollar brand introduced that it belongs to Pollogen, an Israeli subsidiary of the Lumenis Medical Group of the United States, and is sold by Nanjing Jaguar E-commerce Co., Ltd. in China.
However, the details of the web pages of the current e-commerce platforms that sell the brand's products are generally vague and confusing, and some web pages do not clearly indicate the manufacturer and the production address.
Regarding this issue, the reporter consulted the customer service of the store. The customer service said that the instruments were imported from Israel Pollogen Ltd (and its parent company Israel Lumenis Ltd).
Expert: The market needs to be regulated and the supervision is difficult
Tmall data shows that in 2020, the domestic home beauty equipment market will reach 6 to 8 billion yuan, with a compound annual growth rate of 30%.
In addition, according to the "2020 Online Home Beauty Apparatus Consumer Insights Report" released by the Business Data Center of China Business News, in a sample survey of female Internet users aged 20 to 49, 59% of women said they had used at least one type of home beauty. instrument.
Liang Hong, director and chief physician of the Department of Medical Aesthetics, Wuhan University People's Hospital, said that the current home beauty instruments mainly include radio frequency, micro current and LED light products.
She said that if the home beauty instrument is used incorrectly, it may cause burns to the skin.
In the face of such a fast-developing home beauty instrument market, some medical experts expressed concern.
The expert said that at present, the home beauty instrument is only a skin and hair care appliance under the branch of small household appliances, and it does not belong to the scope of medical device management. Therefore, the effect of the home beauty instrument does not require clinical verification.
She pointed out, “In addition, since my country does not yet have specific standards for the beauty effect of home beauty equipment, whether it is from the national level or the market’s consumer education level, the home beauty equipment market needs to be further regulated. Some companies want to promote their products to the greatest extent. Increasing sales, and even hyping some concepts that lack scientific basis when selling. The current market is mixed, and the difficulty of supervision is self-evident."
Liang Hong said that when consumers use and purchase products, they must choose regular products. They should first understand their safety parameter certification and clarify whether their specific requirements such as current output and temperature meet the standards.
In addition, you must strictly follow the instructions when using the beauty instrument. These are the prerequisites for ensuring safety.
Lawyer: Consumers can seek assistance from multiple parties
Regarding the issue of merchant responsibility, the lawyer of Guangdong Shenglun Law Firm pointed out to Chunlan that no matter who placed the order, as long as the goods have been sold and someone is using them, the business operators should ensure that the goods they provide meet the statutory requirements for protecting the personal safety of consumers. .
When consumers or users have opinions on commodities, business operators shall listen to and accept supervision.
Xiang Chunlan told reporters that the store’s statements such as “do not support returns for seven days without reason” and “no return once opened” are both illegal.
She stated that the "Consumer Rights Protection Law of the People's Republic of China" stipulates that operators use the Internet, TV, telephone, mail order, etc. to sell goods, except for special circumstances, consumers have the right to return the goods within seven days from the date of receipt, and No reason is needed.
In her opinion, the beauty instrument is not a few special products that are not suitable for seven-day refunds without reason, so consumers can return the products.
Regarding this issue, Zhu Yongping, the legal counsel of the Provincial Consumer Council, also believes that according to the "Product Quality Law of the People's Republic of China" and the "Consumer Rights Protection Law of the People's Republic of China", all businesses or sellers should be responsible for product quality, regardless of Problems such as product unpacking or purchase account number do not constitute a reason to exclude the above entities from assuming responsibility for product quality.
As for the issue of consumer rights protection, Zhu Yongping stated that the "Consumer Rights Protection Law of the People's Republic of China" clearly stipulates that consumers and operators can negotiate and settle disputes with operators, request consumer associations for mediation, and ask relevant parties. Complaints from administrative departments, arbitration agreements reached with operators, or litigation in the people’s courts, etc., to protect their own legal rights and interests.