The "Comprehensive Analysis Report on Comparative Tests of Some Consumers Associations across the Country in 2020" shows that-


[Follow "315" to protect consumer safety] The substandard rate of online sampled products is significantly higher than offline

  On March 12, the 4th "315" Internet Consumption Forum hosted by the Consumer Protection Law Research Association of the Chinese Law Society and Beijing Sunshine Consumer Big Data Research Institute was held in Beijing.

The "Comprehensive Analysis Report on Comparative Tests of Some Consumers Association Organizations across the Country in 2020" released on the forum shows that the non-compliant rate of online sampled products is significantly higher than that of offline products.

  "Currently, online products mainly rely on e-commerce platform sales, and the high rate of non-compliance of products on the platform indicates that the platform has insufficient supervision of the operators on the platform to operate in compliance with laws and regulations, and has failed to effectively perform platform obligations and main responsibilities." China Said Chen Yinjiang, deputy secretary general of the Consumer Protection Law Research Association of the Law Society.

  The sampling rate of Taobao, Tmall, JD.com, etc. exceeds 30%

  According to statistics, the China Consumers Association and consumer associations such as Beijing, Shanghai, Shenzhen and other consumer associations have released 22 comparative test results indicating the source of samples in 2020, involving 1,191 test product samples.

Among them, 759 cases that met the relevant national or industry standards, the compliance rate was 63.73%; 432 cases that did not meet the relevant standards, the non-compliance rate was 36.27%.

  Statistics show that offline sampling mainly comes from shopping malls, supermarkets and related physical markets, while online sampling mainly comes from Taobao Tmall, Jingdong, Pinduoduo, Suning.com, Vipshop, Xiaomi Youpin, Xiaohongshu , NetEase Yanxuan, Douyin and other e-commerce platforms, the substandard rate of online sampled products is significantly higher than that of offline products.

832 cases were sampled online, 322 cases were not up to the standard, the non-compliance rate was 38.70%; 359 cases were sampled offline, 110 cases were not up to the standard, and the non-compliance rate was 30.64%.

This shows that the non-compliance rate of online sampled products is significantly higher than that of offline products.

  Statistics show that among the 832 online samples, only 510 products meet the standards, accounting for only 61.30%; 322 products do not meet the standards, accounting for 38.70%.

Among them, Taobao Tmall sampled 207 cases, 73 cases were not up to the standard, and the non-compliant rate was 35.27%; Jingdong Mall sampled 173 cases, of which 56 were not up to the standard, and the non-compliant rate was 32.37%. The compliance rate was 34.78%; 14 samples were sampled by Xiaohongshu, 4 samples were not up to standard, and the non-compliance rate was 28.57%; 10 samples were sampled in Yihaodian, and 4 samples were not up to standard, and the non-compliance rate was 40%.

  The platform should be made to bear the responsibilities and obligations commensurate with its profits

  In response to the high rate of non-compliance of online sampled products, He Shan, president of the Consumer Protection Law Research Association of the Chinese Law Society, said that the high rate of non-compliance of online products is mainly because the responsibility of e-commerce platforms is too light.

The sellers of online goods have a wide geographical area. Consumers encounter problems and find the sellers to protect their rights. The platform generally only needs to provide the merchant's contact information to avoid liability.

Therefore, we should continue to increase the division of responsibilities on the platform. For those who know or should be aware of the sales of counterfeit and inferior activities on the platform, the platform should not only bear joint liability, but also consumers can demand punitive damages in accordance with the consumer law, allowing the platform to assume its status or profit Proportionate responsibilities and obligations.

  Chen Yinjiang said that the high rate of non-compliance of goods sold on the platform indicates that there are relatively many quality problems in the goods on the platform, and there may be loopholes and shortcomings in rulemaking or daily management, or there are lax controls, poor management, and responsibilities. Not strong and other issues.

  "The platform needs to strengthen the awareness of laws and responsibilities, operate in good faith and abide by the law, take effective measures to curb counterfeit and shoddy sales within the platform, and consciously safeguard the legitimate rights and interests of consumers and the order of fair competition in the market." Chen Yinjiang said.

  Li Bin, a member of the lawyers of the China Consumers Association and a lawyer of Beijing Zhongwen Law Firm, also stated that the platform should perform its duty to review the qualifications and operating qualifications of the operators on the platform in accordance with the law, strengthen the governance of the platform, and use technical means to treat the operators on the platform. Dynamic supervision of business activities.

If problems with the quality of the goods are found, relevant measures shall be taken to stop them in time.

  "Relevant departments should increase daily supervision and special governance, promptly detect and correct various online sales counterfeit and inferior behaviors, and publicly expose them to the public; strengthen investigation and coordination of cross-regional network cases, strengthen information exchange and mutual assistance in law enforcement , To form a combined force of supervision; strengthen credit supervision, implement differentiated supervision based on platform credit levels and risk types, and increase the frequency and intensity of inspections for platforms or businesses with higher risks and poor credit." China University of Political Science and Law School of Civil, Commercial and Economic Law Professor Sun Ying said.

  Yang Zhaokui