People in the Northeast received an order of 359 yuan in Guangzhou, customer service suggested contacting a third party to confirm account security

How can Didi's non-self-certified large order in another place "self-prove innocence"

　　Today is International Consumer Rights Day. With the annual "March 15", our lives are quietly undergoing changes.

From buying counterfeit and shoddy goods at physical merchants in the past, encountering unscrupulous merchants, to encountering new problems in the era of e-commerce and trams, the scope of consumer rights protection continues to expand, but compared with brand owners, due to opaque information and evidence collection Due to difficulties, technical barriers and other reasons, the relatively weak position of consumers remains unchanged.

A reporter from the Beijing Youth Daily launched an investigation into the recent hot spot rights protection incidents, hoping that while public consumption is escalating, the safety of personal, property, and personal information will be protected and the people's new needs for a better life can be realized.

　　On the afternoon of February 28th, Mr. Li, who lives in Yichun City, Heilongjiang Province, discovered that a large order from Guangzhou had appeared in his Didi App and asked him to pay a fare of 359.07 yuan.

After the feedback to the customer service was unsuccessful, Didi insisted that there was no problem with the system and Mr. Li still had to pay the fare for related large orders.

　　A reporter from the Beijing Youth Daily found that the Didi user who encountered this kind of large orders from other places was not Mr. Li alone. Some users’ business trips were automatically deducted, resulting in losses; some users complained to no avail and could not continue to use Didi. Di account.

Some insiders broke the news that Mr. Li's account may have been stolen, and was abandoned after being intercepted by "calling on behalf of" the verification code.

At present, Mr. Li's matter has not yet been resolved.

People are sitting in the northeast, Didi orders are sent from Guangdong

　　"On the afternoon of February 28, I received an inexplicable call. It was Didi who reminded me to confirm getting off the car and pay attention to safety, but I did not call Didi at home. I opened the Didi App and found that the two orders were not my operation. Yes, and neither of my relatives nor friends was in Guangdong, but an order of 359.07 yuan appeared. There was also an order that did not start, and I immediately cancelled it." Mr. Li told the Beijing Youth Daily reporter that he was working at the time. At my home in Yichun City, Heilongjiang Province, I was very confused about this order.

　　According to Mr. Li's Didi App, at 16:09 on February 28, a Didi order departed from Diwang Tangyan Restaurant in Guangzhou to Guangzhou Business School in Huangpu District. The total distance was 104.4 kilometers and the duration was 110 minutes. The final order totaled 359.07 yuan.

　　Mr. Li said that he hadn't used the Didi App for more than a month, and the last time he used it was in Penglai City, Shandong Province on January 27.

After I took a taxi to the airport that day, I had already returned to my hometown in Heilongjiang. I never used Didi because I had a car. Itinerary cards or any travel records can prove that I have never been to Guangdong.

　　He also said that his mobile phone number began to be used in 2018, and the Didi account is not the latest registration, so it is impossible for the original account owner to misuse it.

Didi recommends that users find a third party to confirm account security

　　"I think my privacy has been leaked by Didi, so I shouldn't pay this fee. I need them to cancel this order for me." Mr. Li said that he contacted Didi's customer service on the same day, and the customer service said it needed Give feedback to the superior, and then inform that the account is normal and that you need to continue to pay for the order.

　　Mr. Li contacted Didi repeatedly and appealed, asking the platform to contact the driver to retrieve audio and video recordings and check the order status on the day.

However, the feedback given by Didi was: "The appeal failed, it is recommended to contact a third party to confirm account security." The customer service said that the third-party software is tied to other platforms with Didi. Mr. Li said that he only binds to WeChat. , Has been unbundled.

　　"Didi did not take good and safe protection measures for my account. I have such a large order in a very useful place, and Didi did not send me a verification code or call to confirm." Mr. Li said that in this In the incident, I did nothing wrong, and I was also the victim, so I was very dissatisfied with Didi's solution.

Non-person orders from different places occur repeatedly

　　Mr. Li’s experience is not an individual case. During the investigation, more users said they had encountered similar incidents.

As early as more than a year ago, similar incidents occurred.

It is particularly worth noting that among the non-personal orders in different places, the orders are mainly large, most of which exceed 100 yuan, some reach 500 yuan, and some are cross-city orders.

　　Ms. Tang, who lives in Hangzhou, Zhejiang Province, has also encountered such incidents twice in a row recently.

She said that the first time she found an order in Dongguan, Guangdong, worth more than 300 yuan, was in an unpaid state. After she complained, the customer service helped cancel the order; but a few days later, her company, Enterprise Didi "The administrator found in the background that there was an abnormal order of 180 yuan from Guangdong, and this order had been paid directly by the company's account, and the complaint again was fruitless.

　　In this regard, the solution given by Didi is also to "upgrade the account security level", but Ms. Tang is not satisfied with this.

In addition, because she recharged part of the funds into the company's Didi account and has issued an invoice, the procedures for returning the remaining part are cumbersome.

She said: "When you use up the money in your account, you will no longer use Didi."

remind

Be wary of illegal "call on behalf" business

　　Where do the large orders from other places come from?

An industry insider revealed that the orders of Mr. Li, Ms. Tang, etc., may have come from Didi’s “call on behalf” business.

　　At present, there are a large number of "didi calling" advertisements on platforms including Xianyu and Xiaohongshu.

These coordinators claim that they only need to send them screenshots of the starting and ending points of the itinerary, and they can get the Didi Express with a 50% discount or even lower.

　　How can Didi Call for a car at such a low discount?

A reporter from the Beijing Youth Daily learned that Didi’s call on behalf of the company uses the platform’s transaction rule that the platform first rides and gets off and then pays, constantly registering new mobile phone numbers to activate the Didi service, and refuses to pay after passengers get off the bus and then discards the number , And eventually collect all the fares paid by the passengers into their own pockets.

　　A reporter from the Beijing Youth Daily tried to find that the caller purchased a mobile phone number on the code receiving platform and clicked to send a verification code. In the code receiving dedicated QQ group, the group owner would send a verification code, and all others were banned.

After entering the verification code, you can use the account to call a car in the Didi App.

If you need to log in again, you only need to turn on the phone's flight status and switch to a new account.

　　Mr. Li and Ms. Tang’s mobile phone numbers were probably used by the code-receiving platform, and the verification code for logging in to the Didi account was intercepted. They were then used by “calling on behalf of others” to call a car for others and eventually refused to pay and abandoned them.

　　It can be seen that the black production model of "substitution" has been 3 years.

But so far, this model is still popular, and many users have been injured by hacked births that affect their privacy and property security. Didi has yet to give them an answer.

This group of articles / our reporter Wen Jing