China-Singapore Jingwei Client, March 13 (Dong Xiangyi) The annual "March 15" party will be kicked off. On this day of consumer rights protection that every household pays attention to, many companies can be described as "frightened".
Before the final announcement, the Sino-Singapore Jingwei client sorted out companies that have been interviewed or named in recent times, involving well-known car companies, second-hand car platforms, online car-hailing platforms, clothing brands, fitness companies, educational institutions, etc., to see if you have any Didn't "step on thunder"?
Photo by Dong Xiangyi, the new Jingwei in the data map
[Car companies' complaints remain high and luxury cars bear the brunt]
More than a month ago, the State Administration of Market Supervision and other five departments interviewed Tesla, involving issues such as abnormal acceleration, battery fires, and remote vehicle upgrades.
Recently, in addition to Tesla, other well-known car companies have also been named by the local consumer associations.
On March 5, the Automobile Rights Protection Committee of the Nanjing Consumers Association reported that Buick had a high volume of complaints among the mid-level car joint venture brands, followed by Chevrolet and SAIC Volkswagen; domestic self-owned brands such as Geely, Roewe, and BYD had more complaints; luxury brands The number of complaints from BMW, Audi and Mercedes-Benz is high.
Taking BMW as an example, the problem of "strong buying and selling" is prominent. After the consumer Ms. Li clearly informed her that her credit information might not be able to obtain the loan, the sales of BMW 4S stores still asked her to pay a deposit of 30,000 yuan and said that the loan was not available. problem.
The next day, the bank notified that the loan approval failed, and the sales said that they could switch bank loans, but they would have to increase the price by 20,000 yuan.
Quality problems are also "mistakes". For example, a number of SAIC-GM models have brake failures during driving; BYD has been complained about battery capacity degradation. The owner, Mr. Huang, reported that the BYD Qin hybrid models he purchased are within the warranty period. Inside, the power battery has a cruising range of only more than 30 kilometers, which is far below the 70-km standard promised by the manufacturer.
The manufacturer promised to replace the battery free of charge for life, and repeatedly asked for the replacement of the power battery. After the 4S shop tested it, it said that the power battery was qualified, but refused to provide the test data, and refused to inform whether the test passed the national standard or the BYD manufacturer's standard.
In addition, car purchase contracts are "splendid", after-sales service is not in place, and auto insurance bundling sales are also common problems in car consumer complaints.
Photographed by Fu Yumei, the new Jingwei in the data map
[Used cars and online car-hailing platforms infringe on privacy, "big data kills familiarity"]
In recent years, consumer disputes in the second-hand car trading market have become commonplace.
On March 4, the Sichuan Provincial Consumers Association issued a report, pointing out that there are seven "traps" in some used car trading platforms.
For example, 58.com, second-hand car home, Renrenche, Taoche, etc. violated consumers' privacy and personal information rights; suspected of publishing false car sources; unclear notification of charges; 58.com re-listed the complained vehicle information , There is an audit vulnerability.
The Nanjing Consumer Insurance Commission has a lot of complaints from online second-hand platforms such as car Zhibao, Edamame, and Guazi, and there are more complaints from merchants in Nanjing's local second-hand car market such as Tiancheng and Dagong.
At the same time, the Sino-Singapore Jingwei client noticed that the online car-hailing platform "big data is familiar", security incidents are frequent, and the black industry chain spawned by data leakage has been exposed.
Not long ago, a 23-year-old woman in Changsha jumped out of a cargo cart and died in a tragedy. The Shenzhen Municipal Transportation Bureau interviewed cargo cart twice.
On March 11, Huo Lala announced the launch of the recording function and trial operation of on-board equipment and other rectification measures.
Previously, Didi was also involved in many security incidents. Compared with the management loopholes in previous years, Didi has made many optimizations and improvements in recent years, but “big data”, “high commissions,” and “black chain of coupons” are sold. "Such issues are still criticized.
Many people were deeply impressed by the #手机越贵打车越贵# topic that was posted on Weibo's hot search in early March. A professor at Fudan University found out that taxis are more expensive for "acquaintances" than for "newcomers" through 800 taxi rides; , The more expensive the fare; the more expensive the mobile phone, the more expensive the taxi fare... Netizens have expressed emotion that “big data” is so terrible!
The Sino-Singapore Jingwei Client has noticed that in recent months, the regulatory authorities have repeatedly interviewed the online car-hailing platform.
On March 5, the Ministry of Transport interviewed Didi, saying that its recent preparations for adjusting business strategies in some cities were insufficient, and communication and evaluation were not in place, and it was suspected of infringing on the legitimate rights and interests of drivers. Lao and other Shunfengche platforms conducted reminder interviews, requesting amendments to Shunfengche products and not to provide illegal online ride-hailing services in the name of Shunfengche.
The picture shows the used car platform
[False publicity of well-known clothing brands, quality is not up to standard]
Clothing, food, housing and transportation, "clothing" ranked first, and many well-known clothing brands were named near "3·15".
The Tianjin Consumers Association recently interviewed Lafuma (Le Fei Ye), Wolf Claw, THE NORTH FACE (North Face), Tan Tuo, Arctic Velvet, Sikael and other branded Jackets production and sales companies and related e-commerce platforms.
According to the comparative test results organized by the consumer associations in Beijing, Tianjin, and Hebei, among the 50 samples randomly purchased in physical stores and e-commerce platforms, 17 samples have product names and implementation standards that are inconsistent with the actual publicity, and false publicity exists. And the suspicion of misleading consumers.
Twenty days after the results of the comparison test were released, the relevant quality inspection department conducted a follow-up investigation on the involved jacket brands on the market, and found that the use of other clothing product standards or the product's explicit tag labeling non- jacket products but sold in the name of jackets is still exist.
In addition, the Zhejiang Provincial Consumer Protection Committee conducted sampling tests on a batch of down jackets sold in the live webcast platform. As a result, 24 batches of the 30 batches of down jackets did not meet the standard, accounting for 80%.
For example, the Reziman/Xiaomeiqi brand down jackets and JUEFEIDU brand down jackets sold on an e-commerce platform have a filling content of less than 50%.
The down jackets of Buyi Legend brand down jackets and Yalu brand down jackets sold on an e-commerce platform do not meet the requirements of national standards.
[Prepaid scams by fitness companies and educational institutions]
According to statistics from the China Consumers Association, since the epidemic, disputes involving prepaid consumption such as housekeeping, fitness, education and training have increased significantly, and some unscrupulous companies are still engaged in promotional activities before they "run away."
On March 11, the Shanghai Consumer Protection Committee pointed out that some fitness companies made promises to consumers that the swimming pool will open soon when they sold their cards in the early stage to induce consumers to apply for the card, but they refused to honor it afterwards.
At the same time, Shanghai Ruifan Fitness Service Co., Ltd. was named, and the complaint involved the promise to open the swimming pool when the card was sold, but the related service was not provided, and the store was closed but the card was not refunded.
The same is true for education and training institutions.
On March 11, in Haidian District, Beijing’s most intensive educational resources, the market supervision department issued a consumer warning about carefully selecting education and training institutions. Between January 21 and February 20, the number of complaints was large and resolved. Education and training institutions with a low rate of public exposure.
Among them, Excellent Education was exposed for the seventh time due to running a school without a license, and Jianwei Education and Yixiao Education were exposed for the sixth and fourth time respectively due to running a school without a license.
Photo by Zhao Jiaran, the new Jingwei in the data map
[Live broadcast with goods and other consumer rights protection "pits"]
Live streaming is also a hot spot for consumer rights protection.
After Li Jiaqi, Luo Yonghao, Simba and other top anchors "turned over", issues such as counterfeit and shoddy, false propaganda, and falsification of transaction data caused by live streaming of goods have attracted more and more attention.
The Shanghai Consumer Protection Committee recently called the fast-hand platform "Yomijia Home Textiles". Live room-bought a pink "flat duvet" for 299 yuan. During the live broadcast, the anchor declared "It's duck down, and every thread is down". After actually receiving the goods But found that the workmanship is simple.
After testing by the testing agency, the down content of this duvet was only 4.4%, which was seriously inconsistent with the definition of duvet in relevant national standards. The Shanghai Consumer Protection Commission has urged Kuaishou platform to deal with the store seriously.
In addition, cases of rights protection such as false propaganda by real estate companies, consumption traps of telecommunications companies, and arbitrary charges for home appliance repairs may continue to be exposed.
This year's "3·15", what are you most concerned about?
(Zhongxin Jingwei APP)
Attachment: "March 15" party exposed enterprises in the past five years
(Zhongxin Jingwei APP)
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