Tenants complain of neglect
Real estate owners and management companies demand regular maintenance of internal facilities
Some landlords are not aware of the importance of regular maintenance of building facilities.
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Real estate owners demanded the need to raise awareness of real estate management companies and owners of the importance of periodic maintenance of the internal facilities of buildings, in order to maintain their quality levels.
They indicated to Emirates Today that some landlords and real estate management companies do not have sufficient awareness of the importance of periodic maintenance of facilities in buildings, such as water tanks and internal stairs, which calls for the permanent demand from tenants, considering that neglecting such maintenance is still individual cases of some companies. .
While tenants reported that some companies fail to implement the periodic maintenance of these facilities, and some are procrastinating in their implementation.
Periodic maintenance
In detail, the tenant, Ahmed Mahmoud, said that he "noticed a shortcoming in the periodic maintenance of facilities such as internal stairs in terms of the levels of cleaning needed on a daily basis, which made insects appear in the corridors."
The tenant, Mona Ibrahim, explained that "some companies fail to implement the periodic maintenance of internal facilities, or procrastinate with them, in order to reduce costs, which made the company rely on one employee to clean the corridors or the room of garbage bins."
The tenant, Sameh Abdul Ghaffar, added that he “asked the company that runs his building to regularly maintain the water tanks and follow up the water pipelines, after noticing the emergence of yellow water at the first period of opening the water taps.”
The tenant, Yassin Al-Mansouri, complained about the lack of interest in the periodic maintenance of the basic facilities of the property, as he had been complaining about the weakness of the water for a year, and the need to treat the pipes they left for sediments, which caused their blockage.
And he called for the necessity of stressing these owners and their representatives in taking care of the periodic maintenance of the facilities for their buildings.
The tenant, Muhammad al-Douri, indicated that he had lived in one of the buildings for a year, and at the beginning there was a great interest in cleanliness, especially with the emergence of the Corona virus, but now the level of interest in hygiene has decreased, which led to an increase in complaints.
Internal facilities
In turn, the CEO of Al Somme Real Estate Company, Sufyan Al Salamat, said that “the completion of the periodic maintenance of internal facilities is one of the things that preserve the quality of the buildings and the provision of distinguished services to the tenants, which requires the need to raise awareness among some owners and real estate management companies about that maintenance, Such as the periodic inspection of water tanks, or the periodic maintenance of other water facilities, ”pointing out that“ the periodic maintenance operations of the facilities or the failure to implement them is due to the different working policies of each company. ”
The real estate broker, Magdy Abdel Aziz, considered that “the failure of some owners and real estate management companies in the periodic maintenance of internal facilities is individual practices, and it needs to raise awareness,” pointing out that “reducing expenses for some companies pushed them to rely on fewer individuals to complete maintenance operations. Due to some changes in the markets, especially after the circumstances of the Corona pandemic.
Maintenance matters
For his part, the general manager of the "Royal Liwan Real Estate Company", Muhammad Hareb, said that “the owner must assume his responsibilities towards his property and not be negligent in matters of maintenance, because it is in his interest before it is in the interest of the tenant, because the periodic maintenance process extends the life of the building. », Adding that some of the owners or their representatives believe that reducing spending through rationalization in matters of periodic maintenance can lead to financial surpluses for them, and this is not true, because problems related to periodic maintenance may exacerbate, and cost the owner a large bill, They can be avoided if you stick to the regular maintenance schedule.
In the same context, Dr. Raad Ramadan, General Manager of Awad Gargash Real Estate Company, said, “The problem lies in the real estate management companies, which try to reduce expenses for the benefit of the owner, but negligence in maintenance matters can harm the condition of the building and reduce its quality. », Calling for more regulations governing work in matters of maintenance.
water reservoirs
For his part, the head of the representative committee for the real estate sector in the Sharjah Chamber of Commerce and Industry, Saeed Ghanem Al Suwaidi, said, “The fact that some landlords or real estate management companies do not apply periodic maintenance operations for internal facilities, such as water tanks, needs more awareness about the importance of these practices, which is What in turn requires landlords to rely on real estate management companies with high experience in completing and following up maintenance operations, in a positive way in terms of building quality, maintaining a good reputation in residential rental markets, and high occupancy levels, while preserving tenants, and easily attracting new tenants. Through those services ».
He added that "any tenant who notices a failure in the periodic maintenance of internal facilities, he must ask the owner or the company responsible for managing the building to complete that maintenance, as if water tanks are cleaned periodically", pointing out that the buildings in Sharjah use modern tanks made of plastic materials Or (fiberglass), and not tanks made of metal materials, it may be exposed to rust, as was the case before.
He stressed that «the tenants have the right, in the event of damage, to complain to the competent authority of the failure to implement periodic maintenance of the facilities».
Maintenance responsibility is shared between the landlord and the tenant
The Rental Dispute Settlement Center, the legal arm of the Dubai Land Department, stated that “the responsibility for maintenance is shared between the owner and the tenant, and the Dubai Tenancy Law has specified two types of maintenance for the leased property, according to the volume of work required for the maintenance process.
The first type is for maintenance of air conditioners, treatment of water leaks, or maintenance of common facilities such as swimming pools, elevators and other facilities in the building in which the housing unit is located that may cost large sums of money, and all of them are the responsibility of the lessor or the owner, as they require extensive work, and the tenant cannot Doing it, and in this case the owner is obligated to do it ».
He added that "the second type of maintenance is based on the simple and recognized things, such as damage to some sanitary equipment in the residential unit, which the tenant is obligated to."
The center affirmed that «the owner is obligated to deliver the property in a usable condition, and that the owner is responsible during the lease period for maintenance work for the property, and for repairing any malfunction or defect that affects the tenant’s fulfillment of the intended benefit, unless the parties agree otherwise.
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neglecting the
maintenance of
internal facilities water reservoirs are still individual cases of some companies.
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