Regarding the large-scale system failure caused by Mizuho Bank, Deputy Prime Minister and Minister of Finance told Mizuho Bank at a press conference after the Cabinet meeting that "customers are the biggest problem" and told Mizuho Bank to customers. We requested a polite response and thorough prevention of recurrence.
At Mizuho Bank, on the 28th of last month, a system failure occurred that made most ATMs nationwide temporarily unavailable, and many people were unable to remove their bankbooks and cash cards from the ATMs and had to wait for a long time on the spot.
Regarding this, Deputy Prime Minister and Finance Minister Aso said at a press conference after the Cabinet meeting on the 2nd, "The biggest problem is that customers are inconvenienced. I feel that it is a professional thing." Mizuho Bank In response, we requested a polite response to customers affected by the system failure and thorough prevention of recurrence.
After that, he said, "We must have you follow up on the cause and prevent recurrence. We will take necessary measures in this process." He issued a "report request order" to Mizuho Bank based on the law. , The Financial Services Agency has indicated a policy of taking strict measures, such as requesting reports on the causes and measures to prevent recurrence.