Mizuho Bank, which became unable to use automated teller machines nationwide on the 28th of last month due to a system failure, has been operating ATMs at stores nationwide since the morning of March 1st.
ATMs outside the bank's stores are also being operated in sequence, but there are places where confirmation has not been completed, so we are rushing to work.
Mizuho Bank started operating ATMs as usual at stores nationwide from 7 am on the 1st.
A customer immediately visited the store in front of the station in Shibuya, Tokyo, and a man in his 60s said, "I came to check my deposit balance. I'm having trouble with a system failure."
On the 28th, Mizuho Bank suffered a system failure that made ATMs unusable all over the country, and as of the night of the 28th, the number of ATMs reached 2956, which is more than half of the total.
Restoration work will be completed by the night of the 28th, and in addition to stores nationwide, ATMs outside bank stores such as commercial facilities are also in operation.
However, as of 10:00 am, the person in charge has not completed confirmation of the 28 ATMs outside the store, and we are in a hurry to work.
Banks are proceeding with the return of bankbooks and cash cards that have been taken into ATMs, and are unable to use them due to system failures. Instead, they will refund fees to customers who use ATMs such as convenience stores.
However, there have been criticisms from customers that the response is slow, and the Financial Services Agency, which saw the situation seriously, requested Mizuho Bank to report on the cause and measures to prevent recurrence, so a "report request order" based on the law We have decided on a policy to issue.
Mizuho Bank will set up a place to explain the facts and future measures on the afternoon of the 1st.
Chief Cabinet Secretary Kato "Early recovery and explanation required"
Chief Cabinet Secretary Kato said at a press conference in the morning, "Mizuho Bank has been receiving reports from the Financial Services Agency after the incident. It is appropriate to respond politely to customers, investigate the cause of the incident immediately, and thoroughly prevent recurrence. It is necessary to take appropriate measures, and first of all, early recovery and firm response and explanation to customers are necessary. Then, it is important to thoroughly investigate the cause and prevent recurrence, and the Financial Services Agency has taken such measures. I think we will continue to do so. "