China News Service, Changsha, February 24 (Wang Haohao) In response to the 23-year-old girl Che Moumou in Changsha, Hunan, who jumped from her body while she was renting and moving in a car-hailing car, Huo Lala issued an apology and a handling announcement on the 24th. In the car-following order scene, the mandatory full-process recording function is launched to ensure that the situation in the car can be grasped in time when an accident occurs, and it is convenient for the police to obtain evidence.
This updated version will be launched on March 14.
According to the announcement, Huolala will upgrade the security incident handling process. For major security incidents, the CEO will directly take the lead to set up a special handling team for special handling; establish a special police communication channel with the local police in the city where the business is located, and the security working group 7×24 hours Stand by, quickly respond to police forensics needs; strengthen existing security functions, including itinerary sharing, emergency contacts, follower safety reminders, one-key alarm, number protection, etc.
In addition, Huolala said that it will expand the deployment of safety on-board equipment, test-run the full-process monitoring of the inside and outside of the vehicle, remind drivers of driving behaviors safely, and expand the coverage area depending on the operating conditions.
In the announcement, Huolala admitted that it had obvious problems in this incident, including the lack of safety warnings. The platform only learned of the incident from the police on February 8, and the abnormal incident could not be detected immediately; product safety features Imperfect, there are key deficiencies in the recording of the itinerary of the car-following order; the slow follow-up speed has caused further distress to the family in distress.
Huolala said that under the coordination of relevant departments, the special team for handling the Huolala incident communicated with the family of Ms. Che three times on February 11, February 22, and February 23, and obtained the information on the afternoon of February 23. The family’s understanding, and will work with the family to properly handle the aftermath.
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