Tracking of the Huolala incident: The driver's access standards are not strict, and some intermediaries say that this can be "zero training for employment"
China-Singapore Jingwei Client, February 24th (Chang Tao Fu Yumei) On the 24th, Huolalla's official Weibo issued an apology and a handling announcement regarding the incident of a girl jumping from a car body while moving in Changsha, admitting its unshirkable responsibility, and said Corrective measures such as "strict driver access system" will be implemented.
The Sino-Singapore Jingwei client investigation found that Huolala suspected a loophole in driver access.
Some intermediaries said that for Huolala drivers, they can provide the service of "quick registration of accounts through internal channels", "the blocked account can be registered" and "no training is required."
A driver confirmed the agent's statement, but Huolala's customer service denied it.
New latitude and longitude in the data map
Huolala is active in black production: register an account through internal channels without training
On the 24th, a reporter from China-Singapore Jingwei found that some intermediaries said that they could provide "internal channel registration account" services for truck drivers, and even if the driver's account was blocked, they could help.
Seller can provide internal account opening service
It is understood that under normal circumstances, after registering in the driver version of the Huolala App, there will be a platform customer service contact. After that, the driver will be trained offline for about half a day, including learning how to use the software and how to take orders.
In addition, the driver has to pay a 300 yuan initial fee and a 1,000 yuan deposit.
However, there are also media reports that the so-called training is actually going through the entry procedures and paying money, and the training time for some drivers is far less than half a day, and that the platform will be ignored afterwards.
The agent Chen Ming (pseudonym) revealed that “Huolala can register accounts through internal channels,
not only new drivers can register, but all those who are tainted, blacklisted, and blocked can register. The advantage of internal registration is that there is no need for training and no posting. Car stickers, unlimited number of orders."
Regarding the fees, Chen Ming said, "Normally, I have not been on the blacklist. You can register for Huolala by yourself. But if you want to save some time and platform deposit, you can ask us for 400 yuan. If there is a blacklist record and cannot be registered, then It will be necessary to modify the information, and the charge will be a bit more expensive, at 800 yuan."
According to the information sent by Chen Ming, to complete internal channel registration, users only need to provide their ID card and driver's license photo.
When a reporter from Zhongxin Jingwei asked whether the recent turmoil would affect the operation, Chen Ming replied: "No, (internal registration) generally takes less than two hours to complete."
So, does the internal registration channel of Huolala exist in the intermediary?
A Huolala driver confirmed that "there did exist (internally registered) holes before".
Huolala driver Liu Chao (pseudonym) was permanently blocked by the platform for offline transactions, and then re-registered a new account with the "help" of an intermediary.
"The new account is still my own name, and the identity information is my own. After using it for a few months, there is nothing wrong with the withdrawal and receipt." Liu Chao said that it was not clear whether the intermediary had registered his new account through internal channels.
"They (intermediaries) have a lot of methods. You see, I have been banned, and I can still take orders normally."
In response to the above-mentioned intermediary statement, Huolala's customer service responded to a reporter from China-Singapore Jingwei on the 24th that Huolala has never had a so-called internal registration channel.
All drivers entering the platform need to undergo strict data review and training, and there are no other channels.
"Registered drivers need all five certificates: ID card, driver's license, driving license, qualification certificate, road transport permit, after registering personal information in the App, and subsequent training and other content will be contacted by local staff in the city." Said.
Credit service helps drivers get more orders
The Sino-Singapore Jingwei client previously reported that the black goods behind Huolala are active.
Some sellers claim that they can provide the service of scoring points for the Huolala platform, "300 yuan can get a full score", and there are external sales to "help" drivers get more orders.
In this way, drivers with non-compliant behaviors can receive orders normally with the "help" of the intermediary without being restricted by the rules of the platform.
According to Master Xing, the driver of Huolala, there are four indicators for Huolala to evaluate drivers, namely behavior score, rejection rate, punctuality rate, and rating.
Among them, the order rejection rate and the punctuality rate are two hard indicators, which are generated according to the actual situation in the order completion process; the behavior score and the score are related to the user's evaluation of the driver, and the full score is 12 points and 5 points respectively.
Among the above four indicators, the behavior score, punctuality rate and scoring will directly affect the driver's success rate of order grabbing. Master Xing said, "Basically, if the score is less than 4.5, you can't grab any order." Therefore, drivers, especially low-scoring drivers, There is a great need to improve the score.
The seller Chen Bu (pseudonym) said that he can provide cargo pull service.
"Don't worry about how many points you are now, 300 yuan can be fully charged, that is, the rejection rate is brushed to 0, the punctuality rate is brushed to 100%, and the score is brushed to 5." Chen Bu promised to the Zhongxin Jingwei reporter that they were manually brushed With machine assistance alone, there is no danger of title.
"Manually swiping orders, the orders are all real run, there is no danger of title, it can be completed overnight."
Another seller, Zhen Chao (pseudonym), said that he has been doing "business" for several years, boasting that "it can be said to be the best in this circle and the most resourceful." Zhen Chao said that they are also manual Single, only the user’s account and password are required, "it will be fine today and tomorrow".
Zhen Chao also said that for different scores, the asking price is different.
"Those who don't ask about the scores and ask for the price are mostly liars."
Subsequently, a reporter from Sino-Singapore Jingwei provided him with a screenshot showing a score of 4.7 points, a behavior score of 10 points, and a 90% punctuality rate. Zhen Chao said that it takes 320 yuan to get the full score of these three items.
"With my many years of experience, under normal circumstances, scoring will not be blocked, and sometimes it may be blocked for two or three days. Because scoring is an illegal operation, there is a certain risk. However, short-term banning will not affect the above three indicators. ."
In addition to scoring, Master Xing also revealed that some drivers have too low scores and it is not easy to grab orders. Under the introduction of some "old drivers", he started the idea of installing a plug-in or assistance for grabbing orders. Simple and rude".
The seller nara said that the goods he sold were "an artifact for grabbing orders" and were very powerful.
"Fully automatic order grabbing can be achieved in milliseconds, and you can also set the order amount, area, distance, model, etc., and you can buy the activation code after installing it on the mobile phone. It only costs 450 yuan a quarter."
Zhen Chao provides a more "high-tech" order-grabbing plug-in.
"We are different from the vast majority of sellers in the market. What we sell is'software + mobile phone' to grab a single body machine. The mobile phone is customized, not any mobile phone can be installed with this software. There are two types, the new 5G version is 2450 yuan One set, a second-hand 4G version is 1300 yuan." Zhen Chao expressed a bit vague about whether to buy an activation code every month, "I am not sure about this. If you need to buy an activation code, it will cost more than 100 yuan a month."
Huolala's customer service denied the existence of the above statement.
Huolala's customer service stated that Huolala firmly resists illegal operations such as the use of plug-ins, fake orders, order brushing, and private transactions.
If users encounter the above problems, they can upload relevant credentials on the platform for feedback.
Huolala apologized and proposed 7 rectification actions
On the morning of the 24th, Huolala issued the "Announcement on the Apology and Handling of the User Jumping Incident", which mentioned that "the platform bears unshirkable responsibility for the occurrence of the incident" and that the platform has obvious problems at three levels. The first is the lack of safety warning, which was only learned from the police on February 8, and the abnormal incident was not detected immediately; the second is the product safety function is not perfect, and there are key deficiencies in the recording of the itinerary of the car follow-up order. ; The third is the slow follow-up speed, which caused further distress to the family members who were in grief.
In this regard, Huolala proposed 7 rectification actions, including the completion of the establishment of a dedicated police communication channel on March 7, the launch of the mandatory full-process recording function, the trial operation of the full-process monitoring of the cargo compartment inside and outside the vehicle, and the online warning for overdue orders. System, adding location protection function to the car following order scene, strict driver access system, etc.
In addition, Huolala announced the corresponding persons in charge on the above 7 rectification measures, and opened a mailbox to collect safety rectification suggestions.
Screenshot of Huolala Weibo
Recently, a 23-year-old girl from Changsha, Hunan, moved through cargo ladles, but she jumped and died while following a car, which aroused high social concern.
Among them, details such as the driver yaw three times during the driving and the girl who jumped out of the window to send a message in the work group 6 minutes before were hotly discussed.
Why did the girl jump out of the window after 6 minutes?
How does the platform exercise security management?
Due to the lack of key evidence such as recordings of in-car trips, Huolala was strongly questioned by public opinion.
On the evening of the 21st, Huolala had issued a description of the incident, saying that on February 6th, the driver immediately contacted the 120 emergency center and sent him to the hospital for treatment.
On February 8th, Huolala set up a special team to actively take charge of this matter. On the 9th, he got in touch with his family, and on the 11th, he met with the family for the first time to communicate the aftermath but failed to reach an agreement.
(Zhongxin Jingwei APP)
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