52 measures to help the elderly bridge the "digital divide"

In scenarios involving medical treatment, shopping, travel, etc., the elderly will be able to swipe their ID cards to take the bus

　　In Beijing, it will be more convenient for the elderly to travel, shop, and seek medical treatment.

The Municipal Development and Reform Commission and the Municipal Health Commission have recently jointly issued a notice, proposing to establish a joint meeting system in Beijing to effectively solve the difficulties of the elderly in using smart technology, and refine the work ledger.

The relevant person in charge of the Municipal Development and Reform Commission introduced last night that 52 specific measures will be implemented this year, including simplifying the process of online medical services, providing voice guidance, manual consultation and other functional services for the elderly; high-frequency consumption places for the elderly, basic public service fees, Administrative fee collection units set up manual cash collection and payment channels; promote the elderly to take public buses with ID cards, social security cards and other certificates.

　　■Online medical consultation provides voice guidance

　　In November last year, the General Office of the State Council issued the "Implementation Plan on Effectively Solving the Difficulties of the Elderly in Using Intelligent Technology."

The goal set by the plan is to ensure that traditional services are in place by the end of 2020. By the end of 2021, the elderly will enjoy more intelligent services and traditional service methods will be more complete. By the end of 2022, a long-term mechanism to solve the problem of the “digital divide” facing the elderly will be basically established.

　　"Beijing’s detailed work ledger compared the seven aspects of the 20 key tasks and five safeguard measures in the implementation plan, and clarified the responsible departments and the specific measures to implement." The relevant person in charge of the Municipal Development and Reform Commission introduced, the city 3 A total of 162 measures will be introduced this year, of which 73 will be implemented in 2020, 45 have been completed that year, and the remaining tasks will continue to advance; on the basis of this work, the city further proposes 52 implementation measures in 2021 and implementation measures in 2022 37 articles.

　　This year's 52 measures include multiple scenarios such as medical treatment, shopping, and travel frequently encountered by the elderly.

Among them, in terms of facilitating the daily medical treatment of the elderly, the city requires the optimization of the interface design and service functions of the Internet medical service platform, fully considering the usage habits of the elderly, simplifying the online medical service process, and providing voice guidance, manual consultation and other functional services for the elderly .

　　At the same time, medical insurance electronic vouchers are fully used in this city for medical settlement.

After the insured person activates the medical insurance electronic voucher through the channel platform certified by this city (such as the Beijing Tong APP, the national medical insurance service platform APP, etc.), they can scan the medical insurance electronic voucher at the designated medical institution in this city to confirm the identity of the insured person and seek medical treatment Settlement.

　　■Centralized rectification of cash rejection

　　In terms of facilitating the daily consumption of the elderly, in 2021, the city will issue the "Beijing's Work Plan for Continued Remediation and Rejection of Renminbi Cash".

The work plan is clear: carry out the centralized rectification of cash rejections in the city, focus on the areas of high-frequency consumption of the elderly such as retail, catering, shopping malls, parks, and basic public service fees such as water and electricity fees, and administrative expenses. Subjects that refuse to accept cash shall impose economic penalties, and continue to rectify illegal behaviors of cash refusal through multiple measures such as typical cases and news media exposure.

　　The plan also requires the elderly high-frequency consumption places, basic public service fees, and administrative fee collection units to set up manual cash collection and payment channels and strengthen publicity; places that use unmanned sales operations should provide cash payment channels or conversion methods.

　　In terms of facilitating transportation for the elderly, it is recommended that the elderly take public buses with ID cards, social security cards and other documents.

In terms of facilitating services for the elderly, according to business needs, the city's integrated online government service platform support capabilities will be continuously improved, and support functions such as authorized agents and relatives and friends will be realized.

　　■Multi-departmental linkage to build a long-term mechanism

　　The joint meeting system established in Beijing this time to effectively solve the difficulties of the elderly in the use of intelligent technology is led by the Municipal Development and Reform Commission and the Municipal Health Commission, and 30 relevant departments participate.

　　The relevant person in charge said that before this, the city has launched a series of measures, including medical institutions adding green channels for elderly patients with “no health codes”; tourist attractions, cultural centers, libraries, and art galleries appropriately retaining artificial windows and telephone lines for the elderly. People reserve a certain number of offline reservation-free entry or ticket purchase places; the city-wide “smart assistance to the elderly” campaign has been developed, and the WeChat applet “I teach the elderly to use mobile phones” has been developed to mobilize all parties to provide volunteers for the elderly Training services to guide the elderly to correctly understand network information and intelligent technology.

　　In the next step, the Municipal Development and Reform Commission and the Municipal Health Commission will rely on the joint meeting system to strengthen the overall planning and advancement of work, accelerate the establishment of a long-term mechanism to solve the problem of the "digital divide" faced by the elderly, strengthen work coordination and information sharing, and form an overall plan for advancement and division of responsibilities. , The work pattern of upper and lower linkages, and clarify the timetable and roadmap according to the end of 2021, the end of 2022 and other time nodes, continue to promote the implementation of work, and gradually solve the difficulties in the application of intelligent technology for the elderly, ensure that no elderly are left behind, and promote the elderly People enjoy more intelligent results and better integrate into the intelligent society.

Our reporter Cao Zheng