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It has been confirmed that LGU+ has been managing by paying fees to front-line distribution stores to prevent existing subscribers from changing their carriers.

It is very likely that they have violated the law, but the Korea Communications Commission, the supervisory authority, has set standards that are not even in the law and turned out to be virtually tolerated.



This is the exclusive report by reporter Kim Ki-tae.



<Reporter> This



is a'confidential' document sent by LGU+ to its agency and directly managed stores.




Among the subscribers, 18 months old or more than 66,000 won were classified as high-risk subscribers with a high possibility of changing carriers.



It has been stated that if they provide more than 50% of the explanation to prevent cancellation, if they consult with them, they will pay a fee of 33,000 won per successful case of successful cancellation.



[LGU+ agency official: We will give you more discounts in this way, so keep using the telecommunication company and change only the device.] The



so-called 33,000 won fee was also used as a special benefit to prevent subscriber churn.



[LGU+ agency official: At the store, you can give 33,000 won to the customer anyway, or you can eat it yourself.]



As a result, more than 3,300 cases were blocked in 4 months, and additional sales of 53.3 billion won are expected. Self-rated.



A loyal customer who keeps on going without saying anything is reverse discrimination because they don't benefit.



[LGU+ users: I feel bad.

Because there are existing combined products, I didn't think about changing them well.

It's sad.]



LGU+ said, "The fee is a dimension to encourage the defense of termination."



In response, an official from the Korea Communications Commission admitted that it was'administrative guidance without legal grounds', even though it judged that up to 30,000 won per case was a free gift.



The current Dantong Law strictly prohibits discrimination in subsidies based on the type of subscription, which means that the Korea Communications Commission assisted in such an act.



SKT and KT said they are not operating a fee policy to defend against termination.



(Video coverage: Kim Hak-mo, video editing: Choi Hye-young)