Since a week, customers have been able to order items online and pick them up in the store (click & collect), but things have not really taken off.

This is noticed by garden centers and many non-food shops, among others, according to a tour of

Larger chains, including HEMA and Blokker, can hear more positive voices, although some customers complain that they can only collect products after a few hours.

Nor are they happy that they have to deal with the cold and rain.

Since Wednesday, February 10, customers can order articles online and then pick them up.

A survey by INretail, which includes sports, clothing and shoe stores, showed last week that 72 percent intended to allow takeout.

6 percent wanted to wait a little longer because of the extremely cold weather last week.

After the first week, few positive voices can be heard from the association.

"You don't earn money here," says INretail.

"It is an advantage, however, that it is now easier to get products to the customer. Because in some cases you had to drive 10 to 15 kilometers to deliver, say, a few T-shirts. But we continue to argue for a full reopening."

"People prefer to walk among the plants to make their choice."

Frank van der Heide of Tuinbranche Nederland

Click & collect is also not really worthwhile for garden centers, says Frank van der Heide, director of Tuinbranche Nederland.

"It is an instrument, but when buying plants people prefer to walk among the plants to make their choice. They are often impulse purchases."

All online sales, ie ordering and delivery as well as ordering and collection, now account for about 5 to 10 percent of normal turnover for garden centers.

"What we do hear from the companies is that they like to have contact with customers again."

HEMA is more enthusiastic about pick-up.

"It has been quite busy," said a spokesperson for the retail chain.

"We cannot say that it is really lucrative. But the customers know where to find us and the staff are also happy that it can now work for the customer again. Of course we cannot keep this up indefinitely. But that the staff are happy there. is already a bonus. "

Just like HEMA, Blokker also states that there is certainly enthusiasm among customers to pick up articles.

They mainly opt for cheaper products, such as towels, broom handles and dustpan and dustpan.

"These are not available online because of minimal order amounts at web shops," explains a spokesperson, adding that the proceeds are nowhere near enough to make up for the lost store turnover.

Irritation about waiting times and pins in the rain

When click & collect was introduced, the cabinet decided that customers should not collect their order until four hours later.

And that meets with resistance, Blokker notes.

"Many Dutch people can be at our stores within half an hour. Moreover, they know that their order is already ready. Yet they still have to wait 3.5 hours."

In addition, customers do not understand when they have to pay by card outside.

"Some municipalities allow us to place the pin counter just behind the doormat, so that customers are at least dry. But there are also municipalities that take the rule very literally. Then the customer is in the rain."

Discount chain Action also points out that it is inconvenient if customers have to stay outside.

"In other countries we have worked with click & collect, but there the customer could come to the checkout himself to pay and pack. In the Netherlands we have to hand over and pay outside the bag", the company said.

Yet they are happy at Action that pick-up is allowed.

"Customers show that they are enthusiastic that they can come to us again. The employees also like that they have contact with the customer again."

Entrepreneurs are far from normal turnover

"At least we can do something with click & collect", says a spokesperson for SMEs in the Netherlands.

Until a week ago, only delivery was allowed and, according to the interest group, that is more difficult for independent entrepreneurs to arrange than take out.

There is certainly enthusiasm among customers, "but it is completely inadequate for the much-needed revenue recovery. We always hear this from entrepreneurs; this means that they achieve far from normal revenues. It is a ray of hope, a small step forward."