It harnessed its capabilities to limit the spread of the pandemic

"Dubai Electricity" supports the state's efforts to confront the repercussions of "Covid-19"

Dubai Electricity allows its customers to obtain all of its services at any time and from anywhere.


Dubai Electricity and Water Authority (DEWA) is keen to support the efforts of the Emirate of Dubai to overcome the exceptional global circumstance in the face of the emerging Corona virus (Covid-19) pandemic, by standing in one line and cooperating with all groups of society and adopting common humanitarian values, in addition to strengthening its cooperation with various bodies. To accelerate the process of digital transformation and automate procedures for both customers and employees.

The authority is making use of all its capabilities and energies to support national efforts aimed at curbing the spread of the pandemic.

Pandemic challenges

The managing director and CEO of the authority, Saeed Mohammed Al Tayer, stressed the authority’s commitment to the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to transform the challenges imposed by the pandemic into opportunities, and the authority works side by side with government agencies in the country The Emirates to maintain the system of distinguished government work, through which the country has achieved a global leadership position over the years.

The authority supported the initiative "Your City Calls You ... Volunteer for Dubai", launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, by providing logistical support to the health and community sectors in the emirate during the emerging coronavirus (Covid-19) pandemic. In addition to the volunteering of a large number of the Authority’s employees to support the first line of defense, as they demonstrated their high readiness and commitment to training and following all preventive measures.

In recognition of its efforts, the "Watani Al Emarat" Foundation honored the Authority for its role in the success of the initiative and for projecting an honorable image of the solidarity and cohesion of the UAE society.

Popular participation

The contribution of the Authority’s employees embodied the highest forms of effective popular participation, cohesion, solidarity and societal cohesion that characterize the UAE. The employees contribute to facing the pandemic by following all precautionary and preventive measures and physical distancing, in addition to continuing their tireless work to ensure the continuity of the Authority’s vital services of electricity and water for the Emirate of Dubai. Around the clock, in addition to their noble participation in facing this crisis through their field and virtual volunteer work.

The authority enables its customers, through its advanced world-class digital infrastructure, to obtain all its services at any time and from anywhere, using the authority's smart application and its website, to ensure the safety of all stakeholders and members of society.

The authority also offers several options to conveniently pay bills through various channels, which it provides to customers in cooperation with government and private agencies, including the payment service through the “Dubai Now” application of the Smart Dubai Department, through which more than 650 thousand have been completed. Payment process in 2020. More than 490,000 transactions were completed through electronic payment devices, and more than four million transactions were made through smart channels for more than 24 banks in the country.

Service «Tayseer»

In addition, the Authority provides the "Tayseer" service, a smart collection platform for paying bills using checks through Emirates NBD's check deposit machines, and the Apple Pay payment service. The authority is keen to provide these common services in all its customer happiness centers that have been established. Converted this year to 100% self-service centers.

The Authority's Youth Council cooperated with the Federal Youth Foundation to spread an awareness campaign under the hashtag (# Be_Anaware_And Responsible) to focus on the authority and youth's commitment to all preventive and precautionary measures and their tireless efforts to continue working according to the highest standards of efficiency and flexibility.

The Council also circulated, to all the Authority’s youth, the Federal Youth Foundation’s largest guide and the first guide containing 100 ideas to invest the energies and time of young people during the national sterilization period.

The authority, in cooperation with "ENOC" and "ADNOC", launched a periodic program to sterilize its stations for the rapid charging of electric vehicles at petrol stations spread throughout Dubai.

The authority applies serious precautionary measures in terms of adhering to the rules of public health and cleaning and sterilizing all its facilities regularly and continuously, in line with the highest international health standards, using the most efficient types of sterilizers and disinfectants approved to ensure the health and safety of its employees and all concerned, in addition to providing medical masks and disinfectants to all employees in places Work and transportation of the authority.

Awareness campaigns

During the past months, Dubai Electricity and Water Authority, in cooperation with an elite group of experts and specialists from the government and private sectors, organized several virtual awareness and training campaigns through its various platforms, to enhance the awareness of its employees about ways to preserve their health and safety, in light of the spread of the Corona pandemic (Covid-19) And to ensure the continuation of providing all its services according to the highest international standards.

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