Deliveroo

couriers

in Bordeaux -

UGO AMEZ / SIPA

  • Some 25 couriers will be present this Tuesday at the Forum of representatives of Deliveroo deliverers, to discuss in particular the question of their status.

  • This meeting takes place a month after the submission of a report recommending that these workers be paid, via a cooperative or a wage portage company.

  • The question of income will also be very present, as the number of restaurants affiliated with Deliveroo increased by 66% in 2020.

Couriers' revenues, management of waiting time in restaurants, status of delivery men… There will be many subjects to be discussed this Tuesday at the Forum of representatives of delivery men from Deliveroo, which is held in the Paris-Défense district.

President of the Association of Independent Platforms (API) which brings together several companies in the sector, and "inventor" of the status of auto-entrepreneur, the former Secretary of State for Commerce Hervé Novelli will speak on this occasion, in particular concerning the status of freelancers working with platforms.

The 25 representatives of Deliveroo couriers in France will be very attentive to what he will say about their status, the subject that must be resolved "urgently" at the start of the year, they believe.

"Currently, we are all under the status of self-employed," recalls Jeremy Wick, Bordeaux delivery man and representative of the Gironde bicycle couriers union.

Several of us are asking for a requalification as employees, because in reality, we are already de facto employees… ”

A sector that "produces poor workers in a precarious situation"

This meeting comes one month after the submission of the report of the Frouin mission, created to regularize the platforms of VTC drivers or bicycle delivery men.

Stressing that the sector "produces workers who are poor and in a precarious situation", and that the legal actions of several employees "have the effect of creating legal insecurity", the report recommends, among other measures, to pay workers, via a cooperative or an umbrella company.

A proposal that was timidly received by the various players.

The report also insists on the establishment of a social dialogue, which today almost does not exist within the platforms.

Contacted by

20 Minutes

, Damien Stéffan, communications manager of Deliveroo France, explains that, “for us, the heart of the matter is to preserve the flexibility offered by the self-employed status, to which delivery people are attached.

"" Our position is that it is possible to preserve this flexibility without going through the wage model which is not adapted, while offering better social protections to delivery people.

The government has moreover appointed three experts to make recommendations to it regarding the debate on social dialogue which is due to take place in the spring.

"

"We are addressing people who are not necessarily well integrated into the job market"

On the issue of social dialogue, Damien Stéffan underlines that “we are the first company in the platform economy to have set up a social dialogue body with this Forum.

The 25 elected delivery men are very present, and if there is still much to do, it is already a first stone.

"Jérémy Wick regrets for his part that in these" supposed moments of exchange, we never take into account the feedback that we make.

"

On the issue of precariousness, continues the director of communications, “self-employed workers are not without social protection,” he insists.

Which doesn't mean we can't do better.

But I would say that the opportunity that we offer to earn income with Deliveroo is aimed in particular at people who are not necessarily well integrated into the job market in France, and we can also be a gateway to something else.

"

Reduce wait times at restaurants

Jérémy Wick has been working for Deliveroo for more than three years.

And he claims to see his income decrease because of prices of races "constantly revised downwards.

"" Today, for 35 to 40 hours of work per week, minimum, I cap at 1,500 euros gross.

And again I switched to the electric bike to cover increasingly long races.

Suddenly I work fewer hours than those who use conventional bikes, which are not very numerous any more… ”What slows down the couriers enormously,“ it is the waiting times at the restaurant, which are much too long, continues. the Bordeaux delivery man.

And we are not paid while we wait, suddenly the platform is not in such a hurry to resolve this problem… ”

Damien Stéffan recognizes that it is a stone in the garden of Deliveroo.

“This is a subject that must be improved, because it is obvious that if a delivery person waits a quarter of an hour, that dilutes the price of his trip.

We are working hard on it, ”he says.

In 2020, Deliveroo grew from 12,000 to 20,000 affiliated restaurants

On the general situation of the sector, the communications manager of Deliveroo underlines that in 2020, “we went from 12,000 to 20,000 affiliated restaurants in France, or 66% of growth rate.

This can be explained by the delivery market, which has been growing in France for five years.

To this was superimposed the effect of the Covid - confinements, curfews - forcing restaurant owners to turn almost exclusively to take-out and delivery.

This represents additional shopping opportunities for our delivery people.

"

The couriers, however, ask that the fleet of delivery people not grow too quickly.

"We are attentive to this, since at the same time we went from 11,000 to 14,000 delivery people, therefore less growth than the evolution of restaurants," assures Damien Stéffan.

An analysis that is not shared by Jérémy Wick, who says he sees for his part a rate of delivery people per race "constantly increasing, reducing our activity.

"

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