China News Service, December 16th. According to the WeChat official account of the Information Center of the Ministry of Industry and Information Technology, Liu Liehong, a member of the Party Group of the Ministry of Industry and Information Technology and Deputy Minister of the Ministry of Industry and Information Technology, pointed out on the 14th that in the first three quarters of this year, the complaint rate of telecom users dropped by 27.9% year-on-year, affecting users The complaint rate of perceived service issues dropped by 48.9% year-on-year, and the overall satisfaction of telecom users was 81.6 points, an increase of 1.4 points year-on-year.
Data map: The three major telecom operators special areas set up in a shopping mall.
Photo by China News Agency reporter Chen Chao
On December 14, the Ministry of Industry and Information Technology organized a symposium on the quality of telecommunications services.
Liu Liehong pointed out at the meeting that since the beginning of this year, the Ministry of Industry and Information Technology has started with "establishing systems, supervising and assessing, and addressing issues" to continue to promote the improvement of industry service levels.
All basic telecommunications companies have increased the assessment of user service quality and continuously strengthened the protection of user rights.
In the first three quarters of this year, the complaint rate of telecom users dropped by 27.9% year-on-year, the complaint rate of service issues affecting users' perception dropped by 48.9% year-on-year, and the overall satisfaction of telecom users was 81.6 points, an increase of 1.4 points year-on-year.
"Number Portability" has provided services to more than 17 million users, and the complaint rate dropped by 78.8% compared with December 2019.
Hot issues that users care about have been significantly improved, the level of public satisfaction has risen steadily, and industry services have shown a trend of continuous improvement.
Liu Liehong emphasized that with the continuous development of new technologies and new businesses and the intensification of market competition, some grassroots enterprises have misplaced their thinking when facing economic and social benefits, and some service quality problems have repeatedly appeared, such as tariff packages, 5G integrated services, and arrogance. User feedback on services and other aspects is relatively strong, and it is necessary for the entire industry to further improve the quality of services to create a satisfactory information and communication consumption environment for the people.