It relies on artificial intelligence and interactive digital solutions
"Dewa" launches a "one-stop service" center to process requests and solve problems remotely
The new initiative was revealed by the "Authority" during "GITEX Week".
Photography: Patrick Castillo
Dubai Electricity and Water Authority (DEWA) launched a new initiative during the «GITEX Technology Week 2020», under the name of a comprehensive service center, which will adopt the latest artificial intelligence technologies and interactive and virtual digital solutions, to fulfill requests and solve customer problems remotely.
The first director of smart services at the authority, Aisha Obaid bin Yarouf Al Suwaidi, told «Emirates Today», on the sidelines of the participation in the exhibition, which concluded its work yesterday, that the new center will enter experimental stages before actually working through the headquarters of the authority and the sustainable building in the Al Quoz area. , During the first quarter of next year.
She added that the center's initiative is among the steps of the transformation towards smart future patterns, while adopting a new concept with artificial intelligence techniques to complete customer transactions without the need to attend, by reserving appointments in digital form and conducting virtual meetings, receiving problems and studying them digitally, by analyzing the causes Problem and deal with it faster to save time in submitting transactions.
Al-Suwaidi indicated that the new center will allow remote communication with representatives of the various departments and departments in the authority, such as human resources, financial management, contracts, procurement and legal affairs, as well as providing customers with all data related to their services, such as knowing the consumption details, along with analyzing the consumption process for any period they specify, as they can. From laying the foundations required to rationalize consumption.
It reported that “Dewa” had monitored an increase in the use of its smart services from the beginning of the “Corona” pandemic until the recent period, with rates reaching 98%, while customer satisfaction rates for those services reached 96%.
Al-Suwaidi pointed out that the authority also launched, through its platform at GITEX, the wearable “robotic” structure initiative, which it began using experimentally, to be approved in order to help employees in difficult physical and manual tasks, and explained that the “robot” provides smart systems that contribute to reducing stress. Physical, and the distribution of the loads of weight that the employee carries, so that he does not feel any trouble when carrying it, as well as providing comfort-support features for employees who handle tasks that depend on physical exertion.
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"Authority" introduced the "wearable robotic" structure to assist employees in the tough tasks.
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