Completed 1.5 million requests to transfer mobile phone numbers between the two operators
Communications Regulation: We have not received requests about making internet calls available
Majed Al-Mismar: "The number transfer rates between the two telecom operators are appropriate according to international standards."
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The Deputy Director General of the Communications Sector at the Telecommunications Regulatory Authority, Majid Sultan Al-Masmar, said, “The authority has not received, finally, any new requests from companies specialized in applications regarding the availability of voice and video calling services over the Internet,” pointing out that “the applications allowed to provide »These services are provided by the two telecom operators in the country (Etisalat) and (Du). They are currently only available in the market with approximately five applications.
In a press statement on the sidelines of the participation in the «GITEX Technology Week 2020», which concludes its activities today, Al-Mesmar added that “(Telecommunications Regulatory) has completed more than 1.5 million requests to transfer mobile phone numbers to consumers between the networks of the two telecommunications operators, since the service was launched in 2013. Until the present time », pointing out that this year witnessed the transfer of 203 thousand user numbers between the two companies.
The screw pointed out that «the service provided greater options for consumers to take advantage of the services of any company that suits them without restrictions, which strengthened the standards of competitiveness in the markets».
He stated that the number transfer rates between the two telecom operators are appropriate according to global rates ranging between 1 and 3%, while the country currently stands at about 2% of the total number of subscribers.
The screw stated that «the authority has observed a decline in consumer complaints since the beginning of the current year with regard to third-party service subscriptions to operators, at rates of about 80%, compared to last year, following amendments approved by the authority since the beginning of the year requiring companies operating those services not to involve any consumer Without receiving a dedicated code that he enters into the service before subscribing to it, and with canceling the feature of using recorded tones when calling, by simply pressing a specific number to avoid any unintended errors that were made before.
Al-Masmar explained that «the most prominent complaints that topped the consumers’ complaints received by (Telecommunications Regulatory), during the current year, included billing fees, and complaints related to home Internet packages, whether disconnected or installed, with increased pressure on the use of Internet packages in homes during the pandemic (Corona) ) To practice work or distance education ».
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