<Anchor>
Reporter Kwon Ae-ri is with you.
Reporter Kwon, is this this week?
On Black Friday in the U.S. this year, there will be more of our overseas fastball groups.
<Reporter>
Yes, because online purchases will be strong.
Over the past few years, the number of overseas direct purchases has surged by about 20% every year, but this year, when consumption contracted due to Corona 19, the rise has not stopped.
In the second quarter, when the economy was bottoming out, it only increased by nearly 3%, and as the third quarter entered, the double-digit gains recovered.
And in the fourth quarter, when Black Friday is on, the quarterly overseas direct purchase is expected to exceed 1 trillion won for the first time ever.
In particular, online purchases on Black Friday will be even stronger this year. Online shopping malls in the United States have already started selling massive discounts.
If you look at the prices of Korean TVs and Samsung's latest TVs this year as an example, you can get the same product hundreds of thousands of won cheaper than in Korea, even if you consider shipping and taxes.
It is this much that the gap between domestic and overseas has narrowed considerably as the number of overseas direct purchases has increased.
When considering installation or repair, it is advantageous to live in Korea, but if you only think about the cost, the fastballs continue to sell hand-made items.
From the beginning of next month, a huge number of overseas couriers are expected to pour in.
<anchor>
If the volume suddenly increases like this, it seems like there will be more accidents than usual.
<Reporter>
Yes, in particular, there is a shipping accident that the Korea Consumer Agency has asked for special attention ahead of this Black Friday.
This is the case of direct purchase using a delivery destination.
There are many Korean delivery agencies in the United States.
When a consumer places an order at a shopping mall in the United States and enters the address of a delivery agency in the United States, the product will go there.
The delivery agency receives a fee and sends it to the Korean consumer.
Now, it is common for American shopping malls to send directly to Korea, but there are still sites and items that do not allow direct delivery to Korea, and there are many people who still deliberately use delivery destinations because returns are convenient.
The problem is that the shopping mall and the US courier say that the delivery has been completed to the delivery destination, and that there is someone who signed it, but the delivery agency says "We don't have such a person."
[Gowoon Jeong / Head of International Transaction Support Team, Korea Consumer Agency: Ahead of Black Friday, there are many incidents where expensive products such as IT products and sound devices are lost during local delivery.
There is also a possibility of loss or theft before arriving at the local delivery destination.]
<Anchor> If
you receive the delivery directly to Korea without going through the delivery destination, the fear of such loss or theft will be reduced.
<Reporter>
Yes, it is because the responsibility becomes clear.
If a consumer doesn't receive the item, first of all, large shopping malls in the United States give good refunds.
The shopping mall is responsible for ensuring that the delivery has been completed. .
However, the success of this type of arbitration is about the US fastballing, which we are focusing on today (25th), and it is common to say that Europe is difficult to find a way to help if you are not an EU citizen.
Anyway, whether in the US or Europe, the case has come to the point where a refund through arbitration is not possible. Then, you can request a payment suspension service called a'charge back' service from card companies.
Even if the transaction has already been withdrawn from my card, if I make a request to the credit card company within 120 days of the card authorization, overseas payment networks such as Visa or Master will determine the situation and return my money.
Especially if you are hit by a scam site, you can get your money back with this chargeback service.
However, in the case of going through a delivery agency, it is difficult to check the facts when the words are different between the delivery agency and the courier company in the United States, so it is often not possible to get a refund.
In particular, there are online shopping malls these days that have stated in the terms and conditions that no refund will be given in the case of missing items to the delivery destination.
In this case, it is difficult to use the chargeback service through a credit card company.
[Overseas direct purchase item loss victim: If the delivery (local recipient) is not a delivery company, they can be held responsible, but they cannot be held responsible for the goods that go to the delivery agency. ) It's in the website URL.]
<Anchor>
So these days, it would be a little better to choose direct delivery if you can.
<Reporter>
Yes, in fact, if you only think about loss.
However, there are also some convenient delivery destinations when considering such things as returns.
Consumer Agency recommends that you use direct delivery whenever possible during a period of rapid increase in courier services such as Black Friday, and to be aware of this when choosing delivery destinations in Delaware and New Jersey in the United States.
Shipping destinations in Delaware or New Jersey have a lower tax burden, so you can shop more cheaply, but these areas have blocked the way to report online to the US police through the Korea Consumer Agency's International Exchange Consumer Portal.
If you file an online report with the U.S. police, sometimes malls that have refused to pay compensation for items going to the delivery destination may also pay you compensation.