China News Service, November 24. The Beijing Consumers Association issued a warning on education and training consumption on the 24th, requiring education and training institutions to publicize charging items and standards to the public, actively accept supervision, and not charge other fees beyond the publicity.
Strictly implement relevant national policies and regulations, and no one-time fee that spans more than 3 months shall be charged.
Courses that are not completed by the trainees shall be handled in strict accordance with the contractual agreement between the two parties and relevant laws and regulations.
According to the Beijing Consumers Association, off-campus education and training institutions are a supplement to school education and a choice for cultivating students' interests and expertise, expanding their overall quality, and meeting their learning needs.
However, in recent times, some off-campus education and training institutions have been closed down, and many consumers have suffered huge losses.
In order to protect the legitimate rights and interests of consumers and advocate the law-abiding and honest operation of education and training institutions, the Beijing Consumers Association issued the following warnings on education and training consumption:
1. Education and training institutions should operate in good faith and abide by the law, and actively protect the legitimate rights and interests of consumers
1. Operate with integrity and abide by the law, and take the initiative to assume legal obligations.
Education and training institutions should operate in good faith and abide by the law, take the initiative to assume and implement statutory obligations and responsibilities, and set strict requirements on themselves in terms of teacher recruitment, course design, teaching quality, after-sales service, etc., and consciously put an end to false propaganda, false promises and other acts that damage consumer rights and interests .
2. Standardize reasonable fees to ensure the safety of funds received in advance.
Education and training institutions shall publicize the charging items and standards to the public, take the initiative to accept supervision, and shall not charge other fees beyond the publicity.
Strictly implement relevant national policies and regulations, and no one-time fee that spans more than 3 months shall be charged.
Courses that are not completed by the trainees shall be handled in strict accordance with the contractual agreement between the two parties and relevant laws and regulations.
Through the establishment of special bank accounts, guarantees or insurance mechanisms, etc., the safety of consumers' prepaid expenses is ensured.
3. Unblock rights protection channels and resolve consumer disputes in a timely manner.
Education and training institutions should aim at satisfying consumers, continuously improve education and training products and services, and continuously improve the sense of responsibility of service personnel.
Establish and unblock consumer communication and complaint channels, establish a sound information feedback mechanism, resolve consumer disputes in a timely manner, consciously accept consumer supervision and make timely corrections, and proactively safeguard the legitimate rights and interests of consumers.
2. Consumers should carefully choose prepaid off-campus education and training consumption
1. Select a formal training institution and check its qualifications.
When consumers choose education and training institutions, they should check whether they have teaching and training qualifications issued by the education department or the human and social security department, compare and select multiple ones, inquire about the operation information of the institution, and understand the operation status of the institution through the lease of business premises.
2. Avoid one-time high payment and sign the contract carefully.
Before paying fees, consumers should carefully review the content of the contract terms, paying special attention to the breach of contract and exemption clauses.
Do not trust the verbal promises of education and training institutions, and implement all specific requirements into the contract and agreement.
Try to avoid one-time high payment and ensure that the one-time payment does not exceed 3 months.
3. When encountering consumer disputes, save evidence to protect rights.
Consumers must keep relevant evidence including contract texts, transaction credentials, communication records, etc.
If you encounter the problem of damage to rights, you must collect evidence in time and negotiate with the education and training institution to resolve it.
If the negotiation fails, you can file a complaint with the local education authority or the human resources and social security department, or you can apply for arbitration or go to court to protect your legal rights and interests in accordance with the law.