The final payment person becomes the consignee's express "cloud supervisor" in seconds, achieving the new normal of logistics quickly
Starting at 0:00 on November 1, "Double 11" set off the first wave of payment for the final payment lasting three days.
Countless "Chop Hand Party" woke up and found that they had only stayed up late to pay the balance, and the courier had arrived at their doorstep.
Some people even received their favorite products a few minutes after paying the final payment.
According to preliminary estimates by the State Post Bureau, from November 1 to 16, the volume of postal (express) mail handled by the entire industry will reach 5.78 billion, a year-on-year increase of about 47%.
Among them, the business volume during the "Double 11" period will reach 2.9 billion, an increase of about 28% over the same period last year, and the average daily business volume will reach 490 million, which is about twice the daily business volume.
Cainiao Express "Cloud Supervisor"
8 million people watched online
"I just paid the final payment, hurry up and have a look. Here is my courier, everyone has worked hard!" Shanxi netizen "Swift" is a senior "Chop Hand Party", shopping on Taobao almost every day, but she has never seen it The express behind online shopping, "this time opened my eyes, I didn't expect it to be all high-tech".
What Swift saw through "Cloud Supervisor" was the rookie unmanned warehouse and the transshipment centers of major express companies in the early morning of November 1.
After zero, orders flood in, and the rookie robot can automatically pick and assemble packages.
The express delivery centers of Zhongtong, Shentong, YTO, Yunda, Best and other express delivery centers are brightly lit, and parcels are hurriedly "hurried" on the assembly line at a speed of 2 meters per second.
In the past few days, consumers watched the express live broadcast after placing an order, and the change of "payers" to "supervisors" has become a new play and fashion for Double 11.
The number of live broadcast viewers has exceeded 75 million in just two days, of which 8 million people stayed up late to watch online in the early morning of November 1.
The final payment will be delivered in 5 minutes after "Double 11", 6:33, import customs clearance exceeds 10 million orders, and parcels are received in 337 cities within 18 hours. Cainiao platform sent out 100 million logistics orders early in the morning... The "Cloud Supervisor" Chinese express delivery has created new speeds.
"If you go back to 7 years ago and live the double 11 express delivery, this is unthinkable." Li Qiang, who has been in the express delivery industry for 15 years, said that the previous "Double 11" was the "college entrance examination" for all logistics people. Due to storage and delays, express delivery has become a hard work of "can only be done but cannot be said" in "Double 11", let alone open live broadcast to the world.
JD pre-sale pre-sale
The last money will be changed to "Senior"
Just 6 minutes after placing the order, Ms. Rong from Mohe, Heilongjiang, the northernmost part of China, received the lipstick booked on JD. At 1:29 pm on November 1st, JDL Logistics exceeded the entire day of last year’s “Double 11” shipments this year. , Break the record again!
According to JDL Jingdong Logistics’ "11.11 Payout Receipt Report" (hereinafter referred to as the "Report"), relying on JDL Jingdong Logistics’ pre-sale pre-sale innovative model and strong supply chain capabilities this year, the service experience of delivery within minutes makes " The “final money person” has become the “senior person” of the express delivery.
After placing the order quickly, the timeliness of receipt has become the most concerned issue of consumers.
According to the "Report", Ms. Rong, who lives in Xilinji Town, Mohe County, Heilongjiang, received the lipstick previously ordered on the JD platform 6 minutes after paying the balance in the early morning, becoming the most enviable "payer" on Double 11 this year. It can be described as "blooming and wrapping".
It is understood that on the day of the opening, JDL Jingdong Logistics began to store and produce as soon as the consumer paid the deposit through the pre-sale pre-sale model. The pre-sale goods arrived at the express station closest to the consumer as early as before the final payment was paid. After the customer pays the balance, JD Express will immediately carry out the "last mile" delivery, ensuring that the delivery can be completed within a few minutes.
The reporter learned that this year's "Double 11" JD, JDL Jingdong Logistics in more than 750 warehouses across the country, 18 million square meters of storage firepower, the total number of the largest intelligent warehouse group in Asia increased to 30, and continue to complete smart upgrades.
Among them, Zhengzhou Yayi fully launched the industry-leading highly automated sorting center, and Beijing Yayi launched a new type of robot to be responsible for automated bin picking... These technological forces have become a strong guarantee for consumers to enjoy "minutes" and other high-efficiency service experiences .
Best Express guarantees the end delivery quality
Launch the "Little Bee" project
Facing the huge test of high peak, large flow and super strength, the preparation of equipment site and personnel is the foundation.
Before Double 11 this year, Best had increased the area of the transfer center by 500,000 square meters, a year-on-year increase of 13.9%. It also added 52 sets of high-speed automatic sorting lines, more than 500 sets of five-sided scanning DWS equipment, and more than 6,000 high-speed swing arms. As well as loading and unloading equipment such as telescopic machines and sorting lines.
In addition, Best Express has more personalized scenarios through the terminal agent, which can realize functions such as customer appointment pick-up, first warehousing and then tally notify the user to pick up the package, helping peak delivery and alleviating terminal pressure.
Among them, Baishilai take system now has more than 100,000 active service points.
Relevant staff of Best Express revealed to reporters that Best Express has increased its peak season subsidies for its first-line outlets to ensure the quality of terminal delivery services, especially those in remote areas.
During the "Double 11" period, the courier "Little Bee" program was launched to commend couriers who have made significant contributions in terms of service quality, social responsibility, innovation and development, etc. The maximum reward will be 3,000 yuan, covering 170,000 first-line couriers .
Dada Express for the last three kilometers
Multi-dimensional real-time warning
From November 1st to 2nd of this year, the order volume of Dada Express and JD Logistics has been flat from the 11th to 12th of last year. In the face of the outbreak of orders arriving in advance, while stabilizing the performance of the contract, the rider delivery efficiency has also increased year-on-year By more than 14%.
In the landing distribution network, Dada Express relies on industry-leading terminal distribution capabilities to provide logistics platforms and enterprises such as JD Logistics, Debang, and Jitu with reliable distribution of the "last three kilometers".
Before Double 11 this year, Dada Express will work closely with merchants' stores to estimate the order volume based on data such as stocking, delivery, and contract performance in previous years, and generate a more suitable capacity plan for stores.
At the same time, Dada Express and Quanxinda Service provide customized capacity and services at the store level for cooperative chain brand merchants, expand capacity for stores that may increase by a large amount of orders, and further guarantee peak order delivery.
At the same time, Dada Express relies on Cangqiong big data platform to upgrade the starry sky warning tool to realize real-time warning in the dimensions of brand, category, merchant, and store. It also realizes one-click query of all problem lists and other functions, which improves the handling of operators. Efficiency of emergencies.
Suning Smart Logistics Black Technology
Full-link cooperative combat
Super cloud warehouse, 5G unmanned warehouse, intelligent distribution center, intelligent express station, full-link coordinated operations, the "smart brain" shaped by the three platforms of Lego, Tianyan, and Tianji, with digital + supply chain full-link output, for businesses Provide more experience services with consumers.
Suning Logistics used a black technology matrix to assist in "Double 11".
It is worth mentioning that Suning's large-scale logistics intelligence level has been upgraded again, and the digital twin system of large-scale logistics bases in Nanjing, Changsha, Chengdu and other places has been launched, and the overall efficiency of warehouse inbound and outbound has increased by 30%.
Aiming at the explosive sales volume and difficult management of the black electricity sector, through big data analysis, the black electricity goods are classified according to the best-selling degree, and the warehouse adjustment is optimized. The efficiency of inbound and outbound shipments is increased by about 20%. At the same time, the warehouse can be greatly improved. The utilization rate of the area can better cope with the massive orders brought by the "Double 11" promotion and the live broadcast of the merchants.
At the same time, the system is also applied to scenarios such as bulk distribution and transportation to improve the efficiency of the entire logistics supply chain.
Chengdu Commercial Daily-Red Star News reporter Guo Jingjing Hu Pei Ni Jie