The customer only has to scan the QR code to access the virtual queue -

ESII

  • Specialist in customer reception management, ESII, based in Lavérune, has developed a “virtual ticket” which makes it possible to dematerialize queues in shops.

  • We don't hang around anymore, we are warned on our smartphone when it's our turn.

  • The customer only has to scan a QR code on the window of the store or building.

The ESII company has a solution to eliminate queues in stores and public buildings, in these times when the Covid-19 epidemic requires everyone to respect social distancing.

Specializing in customer reception management, this company, based in Lavérune (Hérault), has developed a “virtual ticket”, called Smart Way, which makes it possible to dematerialize queues in shops.

From now on, we no longer stand behind one another, but we are warned on our smartphone when it's our turn.

“The customer scans a QR code, displayed on the window of a small business or a laboratory, for example, using his smartphone, and it is integrated directly into a virtual queue, explains Sandrine Benhassan, of the ESII company, which employs 150 people at its various sites, in France and around the world.

He can thus wait his turn in his car, or, when the confinement is lifted, by doing his shopping next door or drinking a coffee.

He is warned by a notification or an SMS when his turn approaches, then when he is expected.

"

In Canada, the device is used to avoid waiting in the cold

The tool also allows you to make an appointment online, from home.

Convenient, to avoid customers queuing, and to relieve congestion in shops and waiting rooms.

And if customers don't have phones, they can be registered manually, and stay nearby, waiting to be called.

The solution created by ESII also offers the possibility of taking care of certain people in priority.

The Hérault company, which made a name for itself in the early 1980s by launching the famous ticket dispensers that can still be found in some butchers, today enjoys an international reputation with its multiple digital reception solutions. client.

In Canada, where ESII has opened one of its subsidiaries, "some stores use the" virtual ticket "to avoid, in winter, at minus 20 ° C, that customers hang outside in the cold," smiles Sandrine Benhassan.

Economy

Hérault: A start-up invents a retractable hood that adapts to the vagaries of the weather

Planet

Hérault: A site to follow the state of the drought live throughout France

  • Covid 19

  • Montpellier

  • Languedoc-Roussillon

  • Coronavirus

  • Economy

  • Stores