DEWA: 100% uninterrupted provision of electricity and water for Dubai residents


Dubai Electricity and Water Authority has maintained 100% functioning without recording any interruptions in the provision of electricity and water supplies to all residents of the Emirate of Dubai during the past months.

The authority's integrated plans for crisis management and business continuity have ensured the provision of its services according to the highest standards of availability, reliability and efficiency.


The authority is the first service institution in the Middle East region to obtain the ISO 22301 certification, which is the global standard for business continuity management. The authority has an approved plan to deal with various emergencies.

In light of the spread of the new Corona virus (Covid-19), the authority developed its plans in line with the situation and took a number of precautionary measures, to protect customers, employees and all concerned, and support the state's efforts to limit the spread of the virus and ensure the continuity of its work.


In a statement issued today, the authority confirmed that the institutional agility enjoyed by the authority played a pivotal role in overcoming the challenges of the pandemic, in addition to the effectiveness of leadership and partnerships in the authority, strong financial solvency, technological leadership, and its advanced digital technology system.


Saeed Mohammed Al Tayer, managing director and CEO of Dubai Electricity and Water Authority, said: “We are working according to the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to provide an advanced infrastructure to manage facilities and services in the emirate through smart and interconnected systems that depend On the technologies of the Fourth Industrial Revolution such as artificial intelligence, robotic aircraft, blockchain technology, energy storage, the Internet of things, and others within the framework of the authority's vision as a global leader in sustainable and innovative.

The smart grid is an essential component of the authority’s strategy to develop an advanced infrastructure that supports the Smart Dubai initiative to transform Dubai into the smartest and happiest city in the world. The smart grid includes programs with investments amounting to 7 billion dirhams that will be completed in short, medium and long-term phases until 2035 » .

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