Two experts warn against responding to it ... and stress the importance of communicating with the customer's bank

Fraudulent messages exploiting the name of "Central" through "communication sites"

Awatef Al-Harmoudi: “(The Central Bank) does not communicate directly with the customers, nor does it set personal phone numbers for communication.”

Dealers of trading banks complained of fraudulent messages extensively, recently, through social media applications, using the name and logo of the Central Bank, in order to obtain customer banking data, by communicating with phone numbers attached to the messages.

They told Emirates Today that the letters ask dealers to freeze their bank accounts or credit cards.

For their part, two banking experts warned against responding to these messages, stressing that the Central Bank does not communicate directly with individual dealers, stressing the importance of communicating with the customer’s bank when suspicious of any messages.

The Central Bank had warned, in a previous statement, of the need not to respond to these messages, in order to avoid falling victims of fraudulent operations or electronic piracy sites, stressing to avoid any links attached to these messages, and not to use social media sites to address individuals and companies.

Anxiety

In detail, the customer, Nasir Sanad, said that he received several messages on his phone, through a social media application, in a format bearing the official logo of the Central Bank, and combined with seals and signatures that appear official, and informing him that all his credit cards and cash withdrawals will be frozen, and that he must contact a phone number Mobile attached to the message within 24 hours, to verify the correctness of his bank account details.

He added that "the wording of the message made him anxious at first, before he confirmed through his bank that this message was fabricated, and just a fraud."

Exploit

For his part, the customer, Muhammad Abdullah, stated that he also received repeated messages on his phone claiming to be issued by the Central Bank, and that he must communicate via phone numbers attached to the messages, or communicate via e-mail to confirm his bank data.

The client, Amal Mahmoud, pointed out that fraudulent messages bearing the name and logo of the Central Bank exploit social media applications to obtain customer data and communicate via phone numbers, pointing to the importance of raising awareness to alert and warn of these types of messages.

Warning

In addition, the banking expert, Awatef Al-Harmoudi, said: “We must be careful not to respond to these messages and ensure that they are false through several manifestations, most notably that the Central Bank does not communicate directly with the customers, nor does it set personal phone numbers for communication, and it will not ask the dealers for private data. With their card numbers, or their secret numbers, or the numbers of electronic banking services.

She emphasized that «the customer must avoid contacting any numbers attached to the messages, or clicking on the attached electronic links», stressing the importance of communicating with the customer’s bank when suspicion of any messages related to his account.

awareness

In turn, the banking expert, Amjad Nasr, said that “the parties that want to defraud the bank’s dealers are continuously developing their means, and therefore the dealers must be aware enough to face this, and know that the Central Bank communicates with the official banks registered with it and not with the dealers, and that it must Contact his bank’s phone number to check any messages that reach him.

He added, "No matter how accurate the fraudsters are in the means of communicating with banking dealers, they can be detected by checking the note," explaining: "For example, you will find some messages threatening to close credit cards that may not be available to dealers, or informing them of winning a sum of money in a competition in which no one participated in it." the foundation".

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