China News Service, Beijing, October 15 (Reporter Xie Yiguan) During the "Double Festival", "slots" and "pain points" in some industries have become sub-items of consumer holiday experience.

　　On the 15th, the China Consumers Association released the "Eleventh" Consumer Rights Protection Public Opinion Analysis Report and pointed out that the negative information on consumption during this year's holiday was mainly concentrated in transportation, tourism, entertainment, catering and accommodation.

For example, AutoNavi's navigation and positioning errors caused congestion in Qingcheng Mountain Scenic Area to be named.

On the eve of the Mid-Autumn Festival and National Day holiday, Guangdong expressway congested.

Photo by Chen Jimin

Traffic: Congestion caused by wrong positioning, "people in embarrassment" are the most congested

　　According to the China Consumers Association, during the 11-day monitoring period from September 30 to October 10, the system collected 9,565,046 items of "consumption rights protection" related to "Mid-Autumn National Day", with an average daily amount of more than 870,000 items.

Among them, 416,286 pieces of negative information related to "traffic" were collected.

　　Comprehensive data shows that the negative information of "traffic" is mainly manifested in three aspects:

　　First, the serious high-speed congestion on the holiday departure day caused heated discussions.

Since the afternoon of September 30, traffic-related content such as "Didi Beng", "Hangzhou is blocked", "Chengdu is blocked", "High-speed rail is delayed", etc. have become hot topics.

　　Second, media reports on various related typical cases such as parking fees in hotspots have triggered onlookers of netizens, which have become public opinion "bursts" in the short term.

For example, netizens captured the driver's occupation of the emergency lane and reported the incident, AutoNavi navigation positioning errors caused congestion in the Qingcheng Mountain Scenic Area, and the Phoenix Ancient City parking overnight 100 yuan starting with more public opinion information, which attracted attention from all walks of life.

　　The third is that the various "awkward" states and "囧" topics related to traffic jams are relatively hot.

For example, new energy vehicles could not find charging piles on the highway due to stop-and-go traffic jams and consumed empty power. They had no choice but to wait for rescue "amidst the ridicule of fuel car owners"; in many high-speed service areas, women rushed into men’s toilets to grab "Pit" scene and so on.

Data map: Huangpu policemen guide tourists to walk in an orderly manner.

Photo by Yin Liqin

Tourism: Some scenic spots have low service levels, and individual security is not in place

　　During the monitoring period, 371,828 pieces of negative information related to “tourism” were collected.

From the monitoring of public opinion feedback, the "slots" in tourism are mainly concentrated in three aspects:

　　First, the uncivilized phenomenon of some tourists is generally "condemned".

Whether it is the anomie of "freezing themselves" by stepping on the lawn and other groups, or the "scrumptious" behavior of individual tourists such as throwing garbage and spitting at will, they have all been condemned by public opinion.

　　The second is the low service level and poor attitude of some scenic spots, which reduces the satisfaction of tourists in the experience.

The data shows that consumers' long-repressed travel needs have been greatly released, but the shortcomings of some scenic spots in charging reminders, facility safety, operation management, and service attitudes have caused more on-site disputes and complaints afterwards.

　　Third, inadequate safety guarantees for individual scenic spots have caused major accidents.

During the holidays, tourists in some scenic spots increased sharply, and the number of "check-in points" was relatively concentrated, and there were many hidden dangers.

At the same time, the lagging management methods of scenic spots, lax safety awareness, and the absence of hidden danger prevention measures have become the "burning points" of emergencies.

Data map: people watching movies.

Photo by Zhang Hengwei

Entertainment: Movie tickets cannot be redeemed, and large-scale events will be temporarily cancelled

　　During the monitoring period, a total of 289991 pieces of "entertainment activities" negative information were collected. The "entertainment activities" negative information was mainly manifested in the following two aspects:

　　First, due to the epidemic, watching TV shows has become the main leisure way for many consumers to enjoy their holidays. However, the various “discomforts” encountered online and offline have poured cold water on the rising entertainment consumption.

　　The data shows that the main problems with the concentrated slots are that after purchasing movie tickets through the ticketing platform, the movie tickets cannot be redeemed offline, and the mistaken operation of the ticket purchase contact customer service to request a refund is fruitless, and the video website automatically renews without prompting before the membership expires. Unclear website membership service rules mislead consumers to recharge, etc.

　　Second, there are many "itch" points and pain points caused by various emergencies in offline gathering entertainment activities.

The occurrence of the peak is highly correlated with Internet public opinion, such as the temporary cancellation of the Chengdu Firefly Show and Hanfu Show.

Aerial photography of Zhongshan Road Food Street Night Market with crowds in Nanning.

Photo by Jiang Xuelin

Catering and lodging: the price is too high to play routines, the performance is flawed

　　During the monitoring period, a total of 208,928 pieces of “accommodation and dining” negative information were collected.

As an important node in the tourism industry chain, "catering and accommodation" negative information is mainly manifested in the following two aspects:

　　First, the incentives for accommodation complaints are mainly concentrated in the two links of reservation and check-in.

The main problems are: the scheduled platform information is not updated in time, the after-sales service cannot keep up, etc.; the health service needs to be improved, and the reception capacity needs to be strengthened; the publicity does not match the actual situation, and the performance of the contract is flawed.

　　Second, the negative information related to online marketing in the public opinion of catering and accommodation is relatively large and has a high degree of attention.

In addition, public opinion on farmhouse safety accidents once increased in some areas.

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