<Anchor> We are
with reporter Kwon Ae-ri on Thursday.
Reporter Kwon said that there have been a lot of inevitable cancellations of travel or event reservations after the coronavirus outbreak, and the Fair Trade Commission set standards on what to do with penalties as the disturbance between companies and customers also increased.
<Reporter>
Yes, when an infectious disease such as Corona 19 goes out, the first thing to cancel is travel, flight, and accommodation.
I can't even go to a party where a lot of people gather.Because it's not anyone's responsibility for this situation, I can't pay a penalty because I can't go to the customer as the customer, because I change my mind. , There has been a surge of complaints about confrontation.
That is why the Fair Trade Commission should reduce the penalty when a large-scale infectious disease occurs in the event venue business and banquet facility operation business among travel, air, lodging, and catering services. This standard has been set anew.
If you can agree smoothly with each other, you don't have to come up to these standards, but if your opinions continue to diverge, try to resolve them like this, which is a new standard of consensus.
<Anchor>
So, what standard did you make the penalty fee?
<Reporter>
There is no penalty in the case of a three-stage distancing that we have never done yet, or the level of distancing that the United States or Europe did, which can be called an economic blockade.
Whether it's a trip or a feast, just cancel.
If the company does that, you can't even object to it as difficult.
However, it is about the second stage of social distancing, which is the same as we have done. Then, for travel, flight, or accommodation, when you try to cancel a contract, you have to pay half the penalty, 50% of the usual amount.
If the contract is not canceled and the company and the customer agree to change the schedule, for example, if you postpone it after 6 months, you will not be charged a penalty.You may be able to make such an agreement. It means that you have to pay half the penalty fee for a step distance.
<Anchor> You
mean you have to pay half of the original penalty?
<Reporter>
Yes.
But usually the amount I paid now becomes the penalty, so it will be 50% there.
So, what if the situation right now and distancing is being implemented as a first step?
There is no standard for reducing the penalty fee.
In other words, if there is a penalty, you must accept it as usual.
<Anchor> It is said
that you have to pay the penalty as usual in step 1, and if you book overseas travel, it seems to be a separate problem from the domestic quarantine step and the distance steps 1, 2, and 3 just mentioned.
<Reporter>
So, in the case of overseas travel or air travel, if the government of the country you are going to prohibits entry, or the Ministry of Foreign Affairs of Korea issues a travel warning in steps 3 and 4 corresponding to the travel ban, then the ticket without penalty Can be canceled.
On the other hand, what is the case when you have to pay half the penalty? Just like Corona 19, when the WHO declares that this is a global pandemic, a pandemic, and a special travel advisory, which is the level of refraining from overseas travel as it is now, is issued. Is the case.
So it's just like these days.
In this case, you can cancel the reservation with half the penalty fee.
Lastly, the restaurant service industry, among them, the new penalty standard is the standard for conflicts that arise in banquet facilities.
This would be a typical case of canceling the first birthday party or the seventh birthday party, but in a word, it follows the same standard for wedding halls already applied.
In the third stage situation, it is the same that you do not have to pay the penalty, but it is the social distancing stage 2 situation just like a while ago, then the penalty can be reduced by 40%.
Banquet facilities are up to 40% of the penalty, not 50% of the penalty.
In particular, the second stage is the second stage, but the business site is banned from doing business at all, so you cannot work. In this case, you do not have to pay a penalty.
Typically, it is the case of a buffet restaurant in the second stage.
However, if the distance is about the same level as now, then the penalty should be reduced by 20%.
It's a little different from the case of air or travel where the usual standards apply.
Even at the level 1, you do not have to pay the 20% penalty.
Anyone who thinks that there is a problem with the new standards that you have seen so far, or wishes to correct them, can submit an opinion to the Ministry of Land, Infrastructure and Transport by the 23rd.
You can send it by mail or fax.