As the corona crisis became'Non-face-to-face Chuseok', cases of sending only gifts with sincerity by courier have increased significantly.

However, there may be some people who are upset by the contact of their parents and relatives that there is no news that the delivery will be delivered even though Chuseok is over, or that the delivery has already been ``delivered'' but not received. 



In [Pick Q&A], we will look at how to deal with disputes related to parcel delivery.



Q. I heard that the package I sent was lost in the middle. Can I get full compensation?



A. When sending a courier, the price of the item written on the waybill is the standard for compensation.

When using the waybill, you need to write down the item, quantity, and price correctly to receive the correct compensation.

No matter how expensive it is and if you kept the receipt when buying the item, it is difficult to get full compensation unless the price is written on the waybill.



If the price is not used, the maximum compensation limit is 500,000 won.

According to the Consumer Dispute Resolution Standard, if the price of the item is not stated on the waybill, the limit of compensation for damages by the courier company is limited to 500,000 won.

It is important to keep the waybill well until delivery is complete.



Q. I received a delivery call and asked me to'place it in front of the front door', but what happens if the delivery has been completed?



A. If the package is delivered to the location requested by the customer, it is considered'delivery complete'.

So, in this case, it is highly likely to be'my responsibility'.

If you are absent, it is better to leave it to an unmanned delivery service or security office in the apartment complex to reduce the possibility of loss.



Q. What if the product was damaged or damaged during the delivery process?



A. It is good to contact the courier company as soon as possible and let them know.

You must notify us within 2 weeks or 14 days from the date of receipt at the latest in order to receive compensation.

If it is more than two weeks, you cannot hold the courier company responsible.



As it is a holiday, there are many requests for fresh food delivery, especially.

It is recommended that the sender inform the recipient of the package item, package information, and expected arrival date as much as possible in advance.



Q. I sent an expensive Korean beef gift set to my parents with a big heart, but the courier driver left it without contacting the parents, so the Korean beef was injured.

Can I get compensation?



A. There is a high possibility that the courier company will refuse compensation.

This is an actual case filed with the Korea Consumer Agency.

Around Chuseok, a consumer sent Gulbi by courier with the phrase'No consignment to the security office'.

However, the delivery driver left Gulbi at the security office without contacting the recipient, and eventually Gulbi was found in a corrupt state two weeks later.

At this time, the courier company refused compensation, saying, "The delivery was completed normally."

The problem was that two weeks had passed.



Q. I also keep the waybill, and no matter how much I look at it, it is the courier's fault. What if I refuse compensation?



A. Ahead of the Chuseok holiday, the Korea Consumer Agency and the Fair Trade Commission issued a consumer damage warning related to parcel delivery and gift certificates.

If damage occurs, transaction details and supporting documents can be accessed through the '1372 Consumer Consultation Center (1372, www.ccn.go.kr without area code)' or'Happy Dream Open Consumer Portal (mobile app, www.consumer.go.kr)'. Etc. You can apply for consultation or damage relief.



This is'News Pick'.