After customers' complaints about banks ’refusal to grant it to them .. and the" guarantee check "was returned

Bankers and legal professionals: “Clearance of liability” is an inherent right when credit cards are closed

Dealers complained, procrastination and refusal of bank administrations, in returning security checks, or granting them a financial clearance, about the debts of their credit cards, despite the payment of the debts of those cards and their final closure.

They expressed to Emirates Today, concern, about the failure to respond to requests to obtain a clearance, proving their financial position on the cards after closing them, based on the experiences they had, or that dealers and acquaintances with banks were exposed to.

In turn, bankers and legal professionals emphasized that obtaining security checks or clearance letters is an inherent legal right for dealers when they close credit cards and repay debts owed by them, pointing out that closing the cards obliges banks to grant any document proving the clients ’clearance of that debt, at a time that is entitled to In it, the dealers, when the banks do not respond, may resort to the judicial authorities to prove the case of the clearance from the debt.

They also confirmed the customer's right to update the closed card data with the Al Etihad Credit Bureau, pointing to one case in which the banks do not grant a financial clearance, which is that the customer has more than one obligation in the same bank, such as having personal finance or a car loan.

Customer complaints

In detail, the dealer, Muhammad Ahmad, said that he closed a credit card belonging to an Islamic bank after paying all the debts due on it, but the bank refused to request the return of the guarantee check for the card, and also refused to grant him a clearance letter stating that the card was closed and the payment of its dues.

He added that the employee stated that the bank’s policies prohibit giving clearance letters as long as there are other credit cards that are used by the customer from the same bank, pointing out that the bank obtained individual checks for each card prior to its issuance.

For his part, the customer, Ayman Mahmoud, said that he asked the commercial bank with which he deals to recover the security check for a credit card that he used after paying his obligations and closing the card, but the bank rejected the request on the pretext that its policies do not allow the check to be returned, demanding the necessity of returning checks to customers, or giving them Clearance at least.

Demands a mechanism

In the same context, the dealer with an Islamic bank, Ahmed Malaikah, said that he closed one of his credit cards, but the issuing bank did not grant him a clearance until now, despite its closure more than two weeks ago.

And he demanded the necessity of having a mechanism to close the card easily in the event that the customer pays all of its dues, noting that his experience with credit cards was difficult, given the financial accumulations on them in the event that they were not permanently closed.

And he believed that the clearance is what guarantees him this right related to the payment of all dues.

Future anxiety

As for the holder of a credit card from a commercial bank, Muhammad Kamal, he said that the bank he deals with asked him for a check for the full credit card debt.

Kamal expressed to Emirates Today his concern and fear that he would not be granted a clearance by the bank when paying the card dues and closing them, pointing to the experiences of his friends and dealers on this subject.

He added that the presence of the check with the bank may cause problems in the future, calling for a mechanism to provide reassurance to customers.

In the same context, the dealer with a commercial bank, Ahmed Al-Hamidi, confirmed the existence of intransigence on the part of some banks regarding the clearance of credit card debts, despite their closure.

He agreed with his counterpart Kamal, in the presence of concern about not obtaining what supports and confirms their financial position on the card after closing it, considering that not obtaining a financial clearance may cause the cardholder to face many problems in the future.

Authentic right

In addition, the banking expert, Tamer Abu Bakr, said that obtaining a financial clearance by the customer is an inherent right for him after the full payment of his owed to the bank, closing the credit card, and the lapse of 45 days after that.

He stressed that the customer also has the right to obtain what is known as a banker, "kanslication", that states the full payment of his obligations, even if the credit card has not been permanently closed, in the event that it appears to be activated by Al-Etihad Credit Bureau.

Abu Bakr continued: “In the event that the bank refuses to grant a clearance to the customer, the credit card holder can file a complaint with the Central Bank for a decision, and he has the right to apply to the Al-Etihad Credit Information Company to correct and update his data, in case the bank is late in that.”

Other funds

The banking expert, Muhammad Ghazi, agreed on the issue of the dealer's right to obtain a clearance, as long as he pays his financial obligations.

He said that the bank cannot reject the customer’s request, except in one case only, which is that the customer has more than one commitment at the same time from the bank itself, such as if he has besides the card personal financing, or a loan to buy a car, and here, he cannot obtain a patent A liability, unless he pays all his debts, as an individual patent cannot be granted.

Ghazi pointed out that the clearance means that the customer does not have any obligations, but he can, in return, obtain a certificate stating that the credit card was closed, and what was paid on it, after 45 days of closure.

He explained that period, that some payments from the card do not appear until after this period has passed, and until there are no other financial claims as a result of transactions such as purchases or reservations.

External parties

For her part, the banking expert, Atef Al-Harmoudi, said that the clearance is generally related to the obligations of the customer towards the bank, as for the clearance related to credit cards, in which there are external parties, such as sales and services outlets, which extends the period of granting the cardholder a clearance.

And she continued: “It is possible that there will be financial claims on the credit card by the stores with which the customer deals,” noting that some banks need a period ranging between 30 and 40 days in order to grant the customer a certificate to pay what he owes.

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