Travel agencies stressed the importance of taking them into consideration to take advantage of them in light of the current circumstances
Conditions for booking airline tickets during "Corona"
Amin Al-Awadi
Airline ticket reservations are currently subject to several considerations.
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Travel agencies reported that booking airline tickets is subject to many considerations that should be verified in light of the Corona pandemic, specifying six conditions that must be taken into account to make reservations and take advantage of the options provided by airlines, regarding flights that are affected by travel restrictions and international requirements.
She explained to Emirates Today that the flexible ticketing policies apply only in the event of canceling flights by the company, while tickets canceled by the traveler are subject to the normal rules and conditions, including fees and fines, or whether or not they can be refunded, pointing out that the refund is usually In the form of vouchers, while few air carriers offer them "in cash".
She added that the companies are not responsible for travel requirements at the departure and arrival destinations, noting that airline tickets that are subject to promotional offers at low prices have strict conditions regarding the possibility of making a cancellation if the customer wants to amend on his part.
She emphasized that international travel insurance provides protection in case of emergency.
Rights and responsibilities
In detail, the General Manager of Al-Faisal Travel and Tourism Agency, Yassin Diab, said that airline ticket reservations are subject to several considerations under the current circumstances, indicating the importance of the customer being aware of the rights and responsibilities that currently involve purchasing tickets, within its terms and conditions.
Diab added that the flexible policies announced by airlines regarding rebooking and refunding the value of tickets apply only to flights canceled by airlines, due to operational conditions or because of travel restrictions from the point of departure and arrival, pointing out that they are applied exclusively when the airline is responsible for Cancellation or rescheduling of the trip.
Terms and Conditions
Diab explained that if the customer wants to cancel the ticket or change his travel plans, he is responsible for that, and reservations in this case are not subject to flexible policies, indicating that the ticket in this case is subject to the terms and conditions in normal circumstances.
He indicated that the normal terms and conditions depend on the category of the ticket, stressing that before making the reservation process, these conditions must be read on the airline's website.
Options
For his part, the general manager of Al-Awadi Travel Company, Amin Al-Awadi, said that most airlines resorted to the Corona pandemic to provide several options regarding flights affected by travel restrictions, including re-booking or refunding the value of the ticket in the form of a voucher that can be used later during a specified period He pointed out that some options are free at certain companies, while other carriers have imposed some fees.
Al-Awadi added that a limited number of companies provided the option of cash refund, explaining that the procedures are generally flexible, but they do not include cases of canceling trips that are made by the customers themselves by changing travel plans or not meeting travel requirements at the departure and arrival destinations by the customer. .
Travel requirements
Al-Awadi pointed out that the airline is not responsible for not meeting travel requirements on the part of customers, and in the event that they are unable to catch their flights due to these requirements, the flexible conditions do not apply to their canceled flights, indicating that airlines follow different procedures according to their terms and conditions for tickets.
He added that there are different types of ticket prices, as the special prices are low compared to others, but they are governed by conditions that are non-refundable or the possibility of modification, and this applies to tickets subject to promotional offers, and in return there are flexible tickets that allow making adjustments and refunds for a fee, to Besides, ticket prices are more flexible, are usually more expensive, and allow modifications to be made without fees or for minimal costs.
the prices
Al-Awadi stated that it is important to ensure the nature of the prices for tickets while booking them, as this saves a lot of money in the event of any changes to the travel schedule or emergency situations, and the inability to travel on time, pointing out that some travelers' complaints are related to the conditions of application Flexible reservation policies and how to benefit from them.
Complaints
In turn, the head of the Al-Abedi Holding Company for Tourism and Travel, Saeed Al-Abidi, said that with the increase in the demand of dealers to make reservations through electronic channels, the volume of complaints witnessed an increase while ignoring the reading of the terms and conditions for tickets, indicating that these conditions have changed significantly during the pandemic period, With airlines applying new procedures.
Al-Abdi added that the company is not obligated to compensate the customer according to the flexible conditions, in the event that he fails to catch his flight for various reasons, including changing travel plans or not meeting travel requirements.
Flexible Policies
Al-Abedi indicated that flexible ticketing policies apply in the event of canceling trips by the company, while tickets canceled by the traveler are subject to the normal rules and conditions, including fees and fines or whether or not, refundable, indicating that the refund is usually in the form of vouchers, but he stated Few companies and airlines allow cashback.
He explained that the companies are not responsible for travel requirements at the departure and arrival destinations, including entry permits, “Covid-19” checks, quarantine and insurance requirements, and others, pointing out that airline tickets subject to promotional offers at low prices have strict conditions regarding the possibility of canceling or The amendment, stressed the importance of purchasing international travel insurance.
Precautions
Al-Abdi stated that, in light of the current circumstances, to avoid any obstacles regarding travel and meet the requirements, various precautions and measures must be taken that contribute to reducing the expenses that the customer may incur in emergency situations.
He said, "Only a number of countries require this insurance, and national carriers provide it for free, but we recommend that you buy it in the event of traveling with airlines that do not provide it to their customers."
Al-Abdi advised the flexible reservations that allow modifications to be made without fees or for a small fee, in light of the current circumstances with the conditions and restrictions on travel constantly.
The 6 conditions
Flexible ticketing policies are applied in the event of flight cancellations by the company.
Tickets canceled by the passenger are subject to the normal rules and conditions.
Refunds are made in the form of vouchers, and few air carriers offer them "in cash".
Companies are not responsible for travel requirements at the departure and arrival destinations.
- Show tickets are subject to strict conditions regarding cancellation or modification.
International travel insurance provides protection in case of emergency.
In the event that the customer wants to cancel the ticket or change his travel plans, he is responsible for that.
Complaints increased, with the tickets terms and conditions ignored.
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