Sino-Singapore Jingwei Client, September 12 (Fu Yumei) "You have a major event, Goubuli has called the police!" Recently, a video on Weibo about visiting the Wangfujing Goubuli restaurant has caused heated discussion online .
The restaurant immediately issued a statement online stating that the video publisher infringed on the restaurant’s right of reputation, and the restaurant has reported to the police.
At noon on the 12th, a reporter from China-Singapore Jingwei came to the Wangfujing Goubuli restaurant in the video, which was full of diners.
The clerk first stated that he was not clear about the matter, and then said that the store had been dealing with the matter for the past two days, and said that the store manager was away today and "goed to the police station."
Regarding whether the content of the above statement is true or why it was deleted, the clerk said he did not know.
New Jingwei photo by Fu Yumei in the exterior view of Goubuli Restaurant in Wangfujing
Public opinion on social media is still fermenting, and the majority of "eating melons" people have raised questions about the statement of Wangfujing Goubuli Restaurant: After eating, can they still comment online?
In this regard, the lawyer said that taste evaluation is a subjective judgment of consumers and cannot be regarded as an infringement of reputation rights.
On site visits, the clerk said so...
On the afternoon of the 10th, the blogger @北京人不知道北京事儿 reposted a blogger @谷岳’s 探店video.
In the video, Gu Yue chose Wangfujing Goubuli Restaurant based on the lowest score found on the Internet.
After arriving at the restaurant, Gu Yue bought a cage of 8 pork buns for 60 yuan in the restaurant, and another 8 pork buns for 38 yuan.
In the end, Gu Yue concluded that the sauced pork buns were extremely greasy and did not use real materials; while the pork buns had thick skin with little filling and sticky skin.
"It's not that unpalatable to say, this quality is about 20 yuan, 100 yuan two drawers is a bit expensive." Gu Yue said in the video.
According to multiple media reports, shortly after the video was released, the Weibo account @王府井狗不理美食 issued a statement stating that all slurs in the video were false information, infringing on the restaurant’s reputation and causing related economic losses.
The restaurant will hold relevant personnel and online media legally responsible.
The restaurant has called the police and registered on the official Weibo to issue an official statement to face it.
Wangfujing Goubuli Restaurant Statement (current account number and statement have been deleted)
At present, the statement issued by the restaurant has been deleted, and the Weibo user information of "Wangfujing Goubuli Restaurant" cannot be searched.
The two bloggers' Weibo and Diandian videos where they posted videos are still in place, and they both expressed their views on the above statement.
Weibo screenshot
At noon on the 12th, a reporter from China-Singapore Jingwei came to this restaurant to inquire about the above situation. A clerk said that he did not know the situation and had not watched the video. “It’s just that it’s not so good.”
Regarding whether or not to report to the police, the clerk said, "It seems to be a report" and said, "The manager is out now and has gone to the police station."
As for whether going to the police station was related to the video, the clerk still said he did not know.
Opposite the Wangfujing Goubuli restaurant is another time-honored Quanjude Zhongxin Jingwei Photographed by Fu Yumei
On the weekends and meals, Wangfujing Goubuli Restaurant has an endless stream of diners.
When the China-Singapore Jingwei reporter arrived at the store, the first floor of the restaurant was full of people, and there was still a line to order.
Three diners told the China-Singapore Jingwei reporter that they had come to Beijing from Hefei to do business. Goubuli steamed buns are a well-known and time-honored brand, so come and taste them when you pass by.
As for the videos on the Internet, they said they did not know and did not pay attention to the ratings on Dianping.
The restaurant is full of diners. Photo by Fu Yumei, China-Singapore Jingwei
In the video content, bloggers filter restaurants based on the ranking of bad reviews on the public comment.
According to the information displayed by the Dianping App, the star rating of Goubuli Baozi (Wangfujing Headquarters) in the past 6 months is between 2.84 points and 2.87 points (out of 5 points). This score is among the stars of Beijing snacks and fast food. The top 99% of the scores are almost the bottom.
Dianping Screenshot
Public information shows that Wangfujing Goubuli Restaurant is affiliated to Tianjin Goubuli Food Co., Ltd. (hereinafter referred to as Goubuli), a subsidiary of Goubuli Group Co., Ltd. (hereinafter referred to as Goubuli Group).
It is worth mentioning that Goubuli was listed on the NEEQ in November 2015 and was delisted on June 11, 2020.
Goubuli Group wanted to be listed on the small and medium board. In July 2014, Goubuli Group’s A-share IPO failed.
Photo by Fu Yumei, the new Jingwei in the dining scene of diners in the store
Can't you say that the meal is not good? Lawyer: Yes!
In response to the "alarm" statement in the Wangfujing Goubuli statement, Gu Yue posted on Weibo on the 11th: "Really scared me!" and said, "I don't want to bother with this matter, I hope they Can make more delicious and affordable buns.” According to the Beijing News reported on the 11th, Gu Yue said that he had not received any notice from the police.
"Don't even tell me about eating..." Gu Yue also mentioned on Weibo.
After the visit, when the China-Singapore Jingwei reporter left the restaurant, he noticed that two passersby were discussing the content of the video, thinking that the Wangfujing Goubuli restaurant was smashing his "time-honored" reputation.
They saw the scene of the "people's court" in the store, saying that "I didn't expect so many people to eat."
Many netizens also discussed the content of Wangfujing Goubuli Restaurant's response.
Screenshots of some online comments
Netizen @小短腿要加油丫 asked: "That’s a personal subjective evaluation, right? How can it be malicious slander? If this is called malicious slander, then those customers who give a star on Dianping Dianping and leave a message must also Take a trip to the police station? Besides, they didn't use this to blackmail, so what can I do to call the police?"
In response to the video posted by @谷岳, Beijing Zhongce Law Firm partner lawyer Jiao Liang said to the Zhongxin Jingwei client: “The video content as a whole is objectively recorded and described, and some places have published their own comments on Goubuli Baozi. Negative evaluation. I believe that taste evaluation is the subjective judgment of consumers, and making this subjective judgment public on the Internet, although it lacks clear standards and basis, is difficult to identify as an infringement of reputation rights."
Chang Liang, executive director of Beijing Jiashan Law Firm, also said in an interview with the media that Gu Yue’s video evaluation of Goubuli Baozi Wangfujing Headquarters’ behavior does not constitute an infringement of reputation.
The video content mainly includes consumers' objective records of the dining environment at the time, as well as personal subjective evaluations of tastes and services, which are not fictitious facts or fabricated false information.
How to distinguish whether posting a comment constitutes a reputation infringement?
Jiao Liang stated that the people's courts should handle disputes over reputation rights arising from writing and publishing critical articles according to different circumstances. The issues reflected in the articles are basically true, and if there is no content that insults the personality of others, it should not be regarded as an infringement of others' reputation rights.
The principle is the same. Commenting is equivalent to "writing and publishing critical articles." However, if you only express your personal feelings without using insulting or defamatory language, it is difficult to constitute an infringement of your reputation.
Jiao Liang said that consumers have the right to comment on the dining experience online, but they should also be truthful and objective when evaluating them, and do not presume their positions.
If it is a personal taste preference, it is recommended to express it clearly in the description to avoid misunderstanding other guests.
In addition, businesses should have sufficient tolerance and product self-confidence, which is difficult to adjust as food.
(Zhongxin Jingwei APP)
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