China News Service, August 28. According to the website of the China Consumers Association, on August 28, the China Consumers Association held a special symposium on “Purifying Online Games and Environmental Protection of Consumer Rights” in Beijing. Exchanges and discussions were conducted to protect consumer rights and promote the healthy development of the industry. The meeting proposed that online game operators should refine the protection measures for minors, and optimize real-name authentication, anti-addiction and parental monitoring systems.
At the symposium, the China Consumers Association pointed out the main problems of current online games: first, infringement of consumers' right to choose and property rights, mainly manifested in unauthorized modification of online game product attributes, and poor handling of recharge after online game suspension and deletion. The subsequent processing mechanism of online game account suspension is not perfect, and the default automatic renewal, etc. The second is that online games are frequently involved in pornography, violence and gambling, and relevant enterprises have not implemented rectification and reform, which pollutes the cultural environment of online games. Third, the protection mechanism for minors is not sound, and there are loopholes or deficiencies in real-name authentication and anti-addiction systems. Fourth, excessive claims for mobile game apps and collection of personal information beyond the necessary scope.
Experts and lawyers at the conference believed that related problems in online game consumption seriously violated the legitimate rights and interests of consumers, weakened the supply of high-quality cultural resources, harmed the physical and mental health of minors, and endangered the healthy development of the online game industry. Whether these problems can be effectively resolved depends on whether online game companies operate in good faith and operate in accordance with the law; whether they adhere to the correct value orientation and put consumer rights and social benefits above economic benefits; whether they truly comply with the requirements of relevant policies and regulations Really.
Industry associations and business representatives participating in the conference introduced specific measures related to the protection of consumer rights, and expressed their attitude and determination to strengthen the management of online games and effectively increase the protection of consumer rights.
At the meeting, the China Consumers Association put forward the following requirements for online game operators:
One is to always strictly observe business integrity. Online game operators must adhere to integrity, regulate operations, and publicize in accordance with the law to ensure actual results. Relevant service regulations must not set unfair or unreasonable terms. Consumers’ interests should be reminded in a significant way to protect consumers’ right to know.
The second is to focus on improving cultural connotation. Online game operators must insist on putting social benefits first. It is necessary to abide by laws and regulations and put an end to the problem of online games involving pornography, violence and gambling. We must adhere to the correct cultural orientation, focus on content quality, and enhance cultural connotation. It is necessary to strengthen content review, promptly warn, investigate and punish violations.
The third is to strengthen the protection of consumer rights. Online game operators must pay attention to consumer demands, listen to consumer opinions, and improve problems in a timely manner. It is necessary to properly handle consumer disputes, provide convenient and diverse complaint channels and relief measures, and improve consumer satisfaction.
The fourth is to resolutely do a good job in protecting minors. Online game operators must actively assume social responsibilities and build a comprehensive and multi-action protection mechanism for minors. It is necessary to refine the protection measures for minors' games, and optimize real-name authentication, anti-addiction and parental monitoring systems. It is necessary to strengthen coordination, explore the establishment of a linkage cumulative game time mechanism, and guide minors to play healthy games.
The fifth is to protect the security of personal information. Online game operators must strictly abide by laws and regulations, uphold the principle of minimum necessity for personal information collection, collect and regulate use in accordance with the law, strictly perform confidentiality obligations, effectively prevent information leakage, and resolutely eliminate black industries such as information trading.
The China Consumers Association stated that in the next step it will closely cooperate with relevant regulatory authorities and industry associations, continue to pay attention to the improvement of online game related issues and consumer demands, and take further effective measures to strengthen online game supervision and protect the legitimate rights and interests of consumers. It is hoped that the whole society will join hands to create a clean and ecological cyberspace. Let consumers rest assured to consume and let children grow up healthily.