New business formats related to home office, remote office, and paperless office are very hot-
"Cloud" office, refresh the work mode (new business format is ready to be launched ④)
How to make work and office more efficient? Many companies find that the answer lies in the "cloud."
Recently, the rapid development of online office in China has not only met the needs of epidemic prevention and control, but also promoted the improvement of the work efficiency of the whole society, the innovation of business collaboration models in various industries, and the transformation of business organization methods.
Say goodbye to the rigid "points" and reduce repetitive reports, meetings and signatures. "Online office" and "remote office" have become a highlight of China's new digital economy. The accompanying software and hardware innovations emerge in endlessly, leading the world.
Taste the sweetness of "online office"
The sales of Shanghai Shiguangli store increased by 110% year-on-year, and the sales of Beijing Dazhong store increased by 92% year-on-year...During the epidemic prevention period, the performance of the Shanghai-based home furnishing company Diversified House rose instead of falling. According to the head of the company, Pan Shuzhen, this Can not do without the credit of the remote office platform.
Approving documents online, holding meetings, live video... the company's business is as usual, and Pan Shuzhen knows everything about the company. At 8 o'clock every morning, Pan Shuzhen, who is in Taipei, opens the "Dingding" organization morning meeting on time to arrange work and boost morale. "Employees cannot get together offline, but their hearts are twisted into a rope in the cloud."
Since the beginning of this year, the online office model has developed rapidly. According to estimates, China's remote office market is expected to reach 44.8 billion yuan in 2020, about 7.5 times that of 2017. Previously, “going to work” in the traditional sense was often associated with offline office scenes. Employers restricted their employees’ attendance by punching cards, fingerprints, and face recognition. Although online office is not uncommon in some industries and enterprises, it is not uncommon. Has not become a mainstream office model.
Since the outbreak of the epidemic, new business formats related to home office, remote office, and paperless office have been hot. Online office fully meets the various requirements of the new “anytime, anywhere” office model. It not only realizes “contactless” office and meets the needs of epidemic prevention and control, but also realizes the normalization of the offline office mode supplement, and even subversion Sexually redefines the concept of "going to work".
"During the epidemic, people really felt the power of online and digital, and the popularity of online office has accelerated for at least 3 years." said Chen Hang, CEO of Alibaba Dingding. According to the person in charge of DingTalk, 300 million users and 15 million organizations are using DingTalk. Since the outbreak of the epidemic, more than 10 million companies have become users of the platform. DingTalk has also invested more than 100,000 cloud servers on Alibaba Cloud, supporting 130 million students in online classes.
In addition to Alibaba’s “DingTalk”, there are also Bytedance’s “Feishu” and Tencent’s “Tencent Conference”... In this context, Internet leading companies have increased their investment, and a number of powerful and reliable The scale of applications of good online office tools has grown rapidly.
"Working from home saves 2 hours of commuting time a day. I hope this model will become normal." Ma Chen, who works in a state-owned enterprise in Beijing, introduced that he has been working remotely from home for a few months after the Spring Festival this year. I’m not used to it when I clock in and commute."
With the improvement of the epidemic prevention and control situation, many companies have resumed the traditional offline office model, but a considerable number of companies have tasted the sweetness of the new model and fixed the online office model.
“After working online for a few months, the company’s management found that 90% of the business could be done online, and it also saved employees’ commuting time. Now our department has implemented a system of working at home in turn, and no attendance is recorded except for the staff on duty.” In a coffee shop in Chaoyang District, Beijing, Wei Qiang, who works for an Internet company, sits in a quiet part of the shop, typing on the keyboard and sipping coffee from time to time. “Working at home is easy to be lazy, inefficient, and the company is too far away. This coffee The shop is close to home. It is comfortable and has a working atmosphere. I have been'resident' here."
"Paperless" business makes enterprises more convenient
Online office is not limited to the enterprise itself, but also extends to all aspects of the business system.
To do one thing, you have to go to several departments, find several managers to sign, and have to affix many chapters... This kind of scene has once caused headaches for many business operators. Nowadays, the "paperless" operation of enterprises and the "paperless" government affairs of the government have made such scenarios less and less.
"With electronic invoices, you don't need to make appointments or run errands." said Qiu Min, head of Yangjing Catering Management Co., Ltd., a new enterprise in Nanchang City, Jiangxi Province. Recently, she directly issued 20 electronic invoices through the Electronic Taxation Bureau. Invoice delivery can be completed instantly via email, SMS, etc.
The electronic tax bureau platform has greatly improved the convenience and efficiency of taxpayers' tax payment, so that more than 70% of tax-related matters can be handled on the platform. With a unified service interface and handling process, the company's financial staff no longer need to run between the company and the tax bureau as usual.
The application of online office in public affairs scenarios has continuously optimized the business environment of enterprises. The infrastructure of various digital applications has been continuously improved, effectively supporting the diversified needs of online office, enabling government agencies to handle "e-government", bid farewell to "wenshanhuihai", and achieve more information and less errands for the masses.
A few days ago, the State Administration for Market Regulation and other ministries and commissions issued the "Notice on Further Optimizing Business Startup Services", requesting to vigorously promote the application of electronic business licenses, electronic invoices, and electronic seals, and propose to implement the entire process of business start-up online before the end of 2020, and start business The time is compressed to less than 4 working days.
Shanghai is at the forefront of the country in this regard. In April of this year, the Shanghai market supervision department optimized and upgraded the electronic license and electronic seal system to realize the simultaneous issuance of electronic licenses and electronic seals during the establishment of the company for the first time nationwide. Electronic licenses and seals have the same legal effect as paper licenses and physical seals. Companies can use them to implement taxation, social security and other businesses on the government network platform, without having to run errands offline.
On July 15, the National Development and Reform Commission and other ministries and commissions jointly issued the "Opinions on Supporting the Healthy Development of New Business Forms and New Models, Activating the Consumer Market and Encouraging Employment Expansion". Infrastructure for digital applications such as certification. Industry insiders pointed out that this will promote digital carriers to replace paper carriers and provide effective support for governments and enterprises to work online. On the one hand, digital applications weave the network of online business operations of enterprises, reducing the cost of business establishment and operation; on the other hand, the improvement of digital applications and their infrastructure will also help optimize the business environment, improve the level of government service management, and change " The traditional office model of "case-slip-work"
There is still room for development after the epidemic
As the situation of epidemic prevention and control improves, will online office continue to be popular?
Experts pointed out that the significance of online office is far more than simply "non-contact" serving the needs of epidemic prevention. After the epidemic is over, relevant practitioners of online office still have a lot to do.
In terms of coverage, the current population penetration rate of online telecommuting in China is only 1%, while mature markets in some countries have exceeded 20%, and there is still broad room for online telecommuting. Chen Hang believes that online office can greatly reduce the operating costs of many start-up small and micro enterprises. "In the future, online and offline integrated office may become a new trend."
The "Opinions" issued this time clearly stated that it encourages the development of convenient online office, supports the promotion of remote office applications and the development of safe and reliable online office tools. This has released significant benefits for related industries, especially companies engaged in the development and operation of online office platforms.
The development and application of new technologies is also expected to create an online office environment "anytime, anywhere". In the first half of the year, the Ministry of Industry and Information Technology, the National Development and Reform Commission, etc. issued several documents, proposing to accelerate the construction of new infrastructure, guide the industrial Internet platform to enhance the support capabilities of new technologies such as 5G, artificial intelligence, and blockchain, and focus on the construction of remote office 5G network serving enterprises or parks.
In the foreseeable future, 5G will play an important role in the field of online office. “Working at home and holding video conferences require a sense of presence. In the future, augmented reality or virtual reality technologies may be applied in these fields. This requires wireless communication network transmission with strong stability and high connectivity, and 5G technology can provide Support in this regard." said Liu Xiangdong, deputy director of the Economic Research Department of the China International Economic Exchange Center.
Industry insiders pointed out that remote office software will further become the carrier of the integrated application of cutting-edge digital technology. 5G, face recognition, text-to-speech mutual conversion, big data and other technologies will be widely integrated, which will profoundly change the way people work and collaborate; at the same time, Hardware products such as smart networks, smart printing, smart attendance, smart front desks, AR glasses, smart meetings, etc. are becoming key components of the corporate office environment. "Software and hardware integration" can cover the full scope of corporate collaborative office scenarios.
The explosive expansion of the market has also brought challenges to online office. Poor user experience, too many online users can cause freezes and even server crashes... Remote office software still has room for improvement in product development, operation and maintenance, and requires high levels of new-generation infrastructure in terms of hardware.
"Industry development needs better information infrastructure as support." Zhao Ping, researcher of the China Council for the Promotion of International Trade, pointed out that it is necessary to accelerate the pace of commercial use of 5G networks, make better use of the new generation of information technology and communication methods, and enhance user experience. Industry development injects stronger technical momentum.
Wang Wenzheng