"Sharjah Cooperative" launches the "WhatsApp" shopping service
The Sharjah Cooperative announced today the launch of the WhatsApp Business shopping service, as part of a package of technical initiatives it has developed to serve the residents of all parts of the emirate, including remote areas where stores and shops are not sufficiently available.
The CEO of the Sharjah Cooperative, Majed Al-Junaid, stated that “WhatsApp Business” platform will be launched for consumers tomorrow, August 10, and will act as an interactive platform that provides a virtual employee service that depends on artificial intelligence and is specialized in responding to customer requests, as the platform enables Shoppers can request their purchases through the "Whatsapp" service, through the "Talabatakom Orders" service package, and it provides the pick-up service from the car.
He pointed out that "the virtual employee system in the new project works to answer customer inquiries in both Arabic and English, with the service of providing daily and monthly offers, receiving suggestions and complaints, and working to solve them in coordination with customer service through a unified number that includes all the services provided."
Al-Junaid added that "this service will give customers a smooth shopping experience throughout the week, starting from 8 in the morning until 8 in the evening through 11 branches, as it is possible to order through the" WhatsApp Business "account and collect the car from one of the following branches: Helwan, Al-Qarayen, Al-Suweihat, Al-Raqqa, Al-Nakhilat, Al-Khan, Al-Layyah, Al-Dhaid, Kalba, Khor Fakkan, and Dibba Al-Hisn.
He pointed out that the “Orders You Orders” service package includes a set of options that make it easier for shoppers to process the order, most notably the service of creating a new order, following up or receiving the order, reviewing current offers, communicating with the customer service team, and more than 300 are available in the system. Class of products that meet their daily needs.
He stressed "the readiness of the branches to implement this project, in order to provide all the consumers' obligations and ensure the presence of all varieties of food and non-food products available in the system, as work has been done to provide sufficient strategic stocks to meet the needs of shoppers."
He added that "since the beginning of 2020, the cooperative achieved an increase in the percentage of sales of 13% compared to last year, and the e-commerce website that relies on home delivery recorded an increase of 160% during the current year compared to last year."