Chinanews Client Beijing, August 5 (Reporter Xie Yiguan) On the 5th, the China Consumers Association released an analysis of the complaints received by the National Consumers Association in the first half of 2020. As the new crown pneumonia epidemic in the first half of the year had many impacts on social and economic life, complaints in some consumer sectors were prominent, and the price and quality of epidemic prevention products became the focus of complaints.
According to statistics, the National Consumers Association accepted a total of 561,522 consumer complaints in the first half of the year, of which 247,796 were complaints about goods, accounting for 44.1% of the total; 288,797 were complaints about services, accounting for 51.4% of the total; There were 24,929 service complaints, accounting for 4.5% of the total complaints.
Among commodity complaints, the top five complaints were: food, medical equipment, automobiles and parts, clothing, and communication products. Compared with the first half of 2019, among the top ten categories, medical equipment, food, sanitation and cleaning products, houses, and furniture have increased year-on-year.
It is worth noting that due to the impact of the epidemic in the first half of the year, medical device complaints increased by nearly 40 times, and related sanitation and cleaning products increased by 147.4% year-on-year, making it the top ten for commodity complaints for the first time, ranking tenth.
According to the China Consumers Association, during the epidemic, sanitary and cleaning supplies and medical equipment have become rigid and demanded. Some business operators took the opportunity to drive up prices and shoddy goods, seriously disrupting market order and becoming the focus of consumer public opinion and complaints.
The main problems reflected in consumer complaints are as follows: First, some illegal businesses are driving up prices, and even the same batch of products have continuously increased prices in a short period of time. The second is false propaganda by businesses, using epidemic prevention as a gimmick, exaggerating or falsely propagating the protective effect of ordinary masks, or using ordinary disposable masks as medical masks. Third, the quality of anti-epidemic products is uneven, and some operators are shoddy and sell fake and three-no products. The fourth is the issue of overtime delivery. On the one hand, due to the epidemic, express delivery has not fully resumed operations, resulting in slow delivery of merchants; on the other hand, some merchants have maliciously cut orders.
For example, after consumers paid for masks on an online shopping platform, the merchants were unable to supply them, causing mass complaints. In this regard, the Beijing Consumers Association promptly contacted the local consumer association to talk to the company involved, and instructed the merchants to take measures such as taking off the shelves, adding customer service personnel, order "second return", contacting supplies, and 24/7 to resolve consumer disputes. . (Finish)