The results of the confidence index survey for the year 2019 issued by the Emirates Banking Association today revealed the high customer confidence in the banking sector in the United Arab Emirates; As 76% of the participants expressed their high confidence in the banking sector, compared to 74% in the year 2018.
The fifth edition of the confidence index for 2019, which was prepared in cooperation with the "RFI Group", which specializes in data and market research, revealed that traditional banks are more trusted by customers to deposit and save their money compared to other institutions that provide banking services.
Conventional banks got a score of 7.2 on a scale of 1-10 with regard to their ability to keep customers ’money safe, followed by plans and programs for bank cards that got 6.6 degrees, then digital banks and financial technologies that got 5.2 degrees.