Not tender, the Court of Auditors, with Pôle emploi! In a report published Thursday, the magistrates of the rue Cambon recognize the transformation effort that has been undertaken to support the unemployed, but formulate sharp criticisms on the internal management of the organization. There is, it is true, this good point addressed by the Court: "Pôle emploi, which must manage a mass audience and personalize the service rendered, has carried out significant internal reorganizations, modifying the reception in agencies, and making evolving the profession of advisor, "recognizes the report.
>> Find the morning show in replay and podcast here
But in the chapters that follow, the judgment is much less flattering. In particular on the internal functioning. The report points to the continuous increase in the rate of absenteeism which reached at the end of 2018 22 days per year on average per employee. And beyond, say the magistrates, what is striking is the "significant loss of work potential". For example, advisers' working time is 2.5% less than the legal annual duration. As for the human resources devoted by Pôle Emploi to internal social dialogue, they again represent 2.5% of the workforce. It is too much, says the Court. They must be brought down to an acceptable level
"It does not rhyme much to compare us with the private sector"
The Court also found certain management practices of executives to be questionable: very high salary increases, mobility bonuses which may exceed 19,000 euros, a generous allocation of official cars.
Jean Bassères, the director general of Pôle Emploi, defends himself point by point. On absenteeism, "it doesn't make much sense to compare us with the private sector," he says. "It would be more coherent to look at the situation in the other large social operators who receive the public." As for the large increases in executives, "I do not know of any public or private body in which the remuneration of a person does not progress significantly when his field of responsibility is double or triple", replies the senior official.