ING closes a quarter of the branches where consumers can turn to for extensive banking, such as a mortgage interview. The bank announced this in a statement, following a report from De Telegraaf on Friday.
ING currently has 419 locations where customers can turn to for banking matters. That is 170 offices and 249 so-called service points. 42 offices will disappear, which will be merged with other offices or merge into a service point.
Jobs will also disappear as a result of the restructuring of the office network. ING says it expects that there will be no forced layoffs. "Because many employees can work elsewhere in the bank." The closure is at the expense of 150 full-time jobs (FTE).
Part of this is taken care of by not renewing temporary contracts. Employees can also make use of a voluntary departure scheme.
According to ING, the offices that will be closed permanently in the coming year will have an average of two to three customers per hour. Online banking reduces the need for customers to go to an office, says ING. The corona crisis has further accelerated that process.