Unmanned retail, robotic meal delivery and express delivery, various contactless application scenarios continue to emerge-
The service is intelligent, convenient and efficient (first-line survey·new Internet observation①)
Our reporter Yu Sinan
"People's Daily" (06th edition, July 06, 2020)
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Robots are couriers, entrepreneurs live broadcast anchors, and fitness coaches teach in the cloud... The endless stream of new Internet technologies, new applications, and new formats are profoundly changing people's daily lives. In recent years, my country's Internet development momentum has become stronger and the development space is broader. According to the 45th Statistical Report on Internet Development in China, as of March this year, the number of mobile instant messaging users in China reached 890 million; with 4G already popularized, it is expected that China will build more than 600,000 5G base stations by the end of this year , Covering cities above the prefecture level in the country; China's independent innovation capabilities in areas such as artificial intelligence, big data, and basic Internet resources continue to increase, and industrial integration accelerates.
From now on, this edition launches the "First-line Survey·New Internet Observation" column, focusing on the new changes in the development of the Internet, focusing on new formats in the Internet field, and talking about the new exciting aspects of smart life, so stay tuned.
"We want to build an unmanned sales terminal, what technical support do we need?" During this time, the founder of Haishen Technology Dai Jianbin often received inquiries from some companies. In the past few years, this artificial intelligence expert and entrepreneur has been trying to promote the implementation of intelligent contactless service projects, but it has not been smooth. Some corporate leaders have the idea that some people's services are high-quality services, and contactless services based on intelligence seem to be far away. Today, the situation is changing...
Intelligent body temperature detectors come into communities and supermarkets; robots act as couriers and deliver medical supplies to hospitals... At present, many contactless application scenarios are extending to all aspects of production and life. Its value is that it can greatly improve efficiency and provide convenience while reducing manpower input.
Improve efficiency and improve service
Mature technology environment, accelerated life rhythm, and some intelligent non-contact services accelerate integration into production and life
"In the past, smart vending cabinets were generally placed in hotel lobbies, and now gyms and swimming centers are also accelerating the layout, and the variety of products is also richer." Dai Jianbin said, now customers are paying more and more attention to contactless service experience.
During the epidemic prevention and control period, some contactless services are becoming more and more popular with users. For example, in the self-service fueling service, the owner can use the dynamic verification code received by the WeChat fueling card or mobile phone to directly fuel the vehicle. "These contactless applications can speed up the service and enhance the service experience." said Zhang Minya, co-founder of Gaodeng Technology. Not long ago, Gaodeng Technology assisted the Shenzhen Baoan District Government to build an online recruitment platform for more than 90 companies. Its advantages It is able to realize online recruitment through the "salary tax settlement" service.
It is understood that some contactless applications have already played an important role in the process of epidemic prevention and control. For example, in some areas of Wuhan, after the courier issued an order, the intelligent courier vehicle can quickly deliver the express to the designated location, realizing full-automatic driving in complex scenarios including mixed vehicles and traffic lights, and intersections with traffic lights.
Jia Wei, deputy secretary-general of the Pattern Recognition and Machine Intelligence Special Committee of the Chinese Society of Automation and associate professor of Hefei University of Technology, said that the SARS epidemic in 2003 promoted the rise of e-commerce in my country. Soon after, Taobao and JD.com successively exerted their strength in the field of e-commerce. "Compared with 17 years ago, my country's Internet infrastructure construction and application environment are more mature now. Under the premise of normalized epidemic prevention and control, changes in social production and lifestyles will promote a substantial increase in people's demand for contactless services."
Broad application integration prospects
Relying on the existing digital infrastructure to intelligently transform application scenarios, but still facing development difficulties
When driving out of the parking lot, Zhang Minxia had an unpleasant experience: because the payment was not smooth, the owner of the car stuck behind the horn and urged. To this end, Zhang Minya and the team began to do one thing: use car ETC to deduct money and remove the access bar of the parking lot. This deduction method has been promoted and used in more than 20 large shopping malls nationwide.
It is not difficult to realize the removal of the access rod. This is due to the large-scale coverage of my country's communication equipment, the popularity of mobile payment and the rapid application of ETC antennas and visual recognition technologies. "China's digital infrastructure construction is developing rapidly, and integrating existing technologies and facilities can enable contactless transformation of many application scenarios." Zhang Minya believes that these transformations can greatly improve work efficiency and user experience. It can be said that the space for the development of related formats Very huge.
Nonetheless, some contactless applications still face many difficulties if they are to be promoted.
For example, unmanned supermarkets have always had high hopes in the industry, and it is expected to change the mode of commodity circulation and sales. However, due to the wide variety of products and rapid update, the accuracy of visual recognition needs to be improved, and the cost of transformation is high, which hinders the development of unmanned supermarkets. Jia Wei estimates that the cost of installing cameras, sensors, purchasing cloud services and software maintenance in an unmanned supermarket of hundreds of square meters is expected to be more than 10 million yuan. Services such as drone delivery and robot meal delivery also face similar difficulties.
In addition, industry standards are also one of the prerequisites for the healthy development of related formats. "Standards are unified, and new technologies can be better promoted." Xie Yinan, vice president of Defiant Technology, said.
Recently, in some non-contact application areas involving epidemic prevention and control, standards and regulations have begun to be formulated. For example, for intelligent temperature measurement, the Beijing Haidian Zhongguancun Management Committee released the “Technical Specifications for Non-contact Intelligent Body Temperature Screening System” in mid-April, and proposed 11 methods including video image acquisition, temperature analysis, target detection, and intelligent alarms. The basic architecture of the screening system including large modules. In addition, in order to unify the whole society's understanding of health codes and open up cross-regional mutual recognition, the State Administration of Market Supervision and Administration recently released a series of national standards for "personal health information codes", which took only 14 days from project establishment to implementation.
The chain opens up digital transformation
The speeding up of digital infrastructure will promote various application scenarios, promote more convenient products and services, and more efficient social governance
In recent years, my country's digital level has continued to improve, but some industries still need to get through the "last mile."
"Digitalization is full-chain collaboration. If one link is missing, the entire industry may get stuck." Zhang Minya analyzed that if the source is not electronic, the technical tools behind it will not be able to achieve true digitalization no matter how good the facilities are. All kinds of enterprises and social organizations and units must accelerate digital transformation according to business needs in order to gain industry advantages and core competitiveness.
In March this year, the Ministry of Finance and the State Archives Administration issued a notice clarifying that only electronic accounting vouchers can be used for reimbursement and filing. The financial system is extremely demanding in terms of standards and specifications, but it is also gradually working towards paperlessness and digitalization. This is a microcosm of the quietly accelerated digital transformation of social life in our country.
The digital infrastructure with 5G, artificial intelligence, data center, etc. as the core is the foundation for the innovation and development of the digital economy, and is also an important support to promote industrial transformation and upgrading. At present, with the acceleration of digital infrastructure, contactless application scenarios will continue to be optimized and continuously expanded.
For example, the road surface in the mining area is very complex, and the risk of manual driving is higher. Mao Fei, general manager of Huawei Cloud Business in Huawei Liaoning, said that in the future, the driver can drive the mine truck remotely in the main control center without entering the mine. To achieve this, 5G support is required because 5G communication latency is low, which can ensure that the issued control commands are immediately communicated to the vehicle, ensuring real-time control and driving safety.
As another example, artificial intelligence technology gives the camera a 3D vision capability. With such a camera, the food delivery robot can more accurately model the three-dimensional space, enabling autonomous navigation and flexible obstacle avoidance. "Artificial intelligence has given robots'eyes' with high accuracy and small errors." Jia Wei said.
Experts generally believe that the "fast forward button" has been pressed for the current business development of contactless applications. This is not only an expedient measure under the premise of normalized epidemic prevention and control, but also an inevitable result of the economic and social digital transformation. In the future, more new technologies and new applications will emerge, making social services more convenient and safer, and will make social governance more efficient and smarter.
Reporter's notes
Expand new scenarios and incubate new formats
From intelligent body temperature detection, mutual recognition of health codes, to unmanned retail and robot delivery, these intelligent contactless services and applications are expected to spawn new formats and promote industrial digital transformation and upgrading. The emergence of contactless services and applications has benefited from my country's good information infrastructure construction and rich application scenarios. In turn, the accumulation of practice in a large number of application scenarios has also promoted the optimization and improvement of related technologies.
Currently, new technologies and industries are accelerating integration. The rapid expansion of application scenarios and the exploration of large-scale markets are the key to winning industry development initiative. In the future, as my country's digital infrastructure accelerates, more potential application scenarios will emerge in large numbers. Only by taking advantage of the large market size and rich application scenarios and accelerating the implementation of new technologies, new formats, and new industries can my country maintain its first-mover advantage in the digital economy.