Industry insiders talk about aviation delay insurance being "scrambled": fictitious delay proves extremely difficult, and indeed there are professional claimants

　　Recently, Limou from Qingdao, Shandong Province, used 900 flights to delay the deception to protect nearly 3 million yuan, which caused heated discussion in the society.

　　On June 12, the Nanjing Drum Tower Police further released the details of the case. According to its report, Li had repeatedly forged materials such as flight delay certificates, fabricated fictitious flight delays, and defrauded huge insurance funds. .

　　This notification has once again aroused discussions between persons involved in aviation delay insurance and the legal profession.

　　Sun Jingze (pseudonym) from Nanjing City, Jiangsu Province, worked in an OTA (Online Travel Agency) online travel platform for five years. He worked as a customer service staff from 2015 to 2019. Those who canceled to get compensations have been engaged in work related to aviation delay insurance since then.

　　Sun Jingze told Peng Pai News (www.thepaper.cn) that fictitious flight delays are extremely difficult to operate, "the flight delay insurance process is complicated and strict, and it is difficult to falsify the delay certificate." He said that he judged whether a flight was genuine Delays, flight delay proofs are only a part, and the platform will also verify them through a third-party aeronautical change detection platform.

　　Sun Jingze (pseudonym) provided the Western Airlines flight delay and cancellation certificate, which contained the airline number and the official seal. He believed that the possibility of forgery was small. Photo courtesy of interviewees

　　Sun Jingze said that this kind of people who use flight delay insurance "shou" wool has a clear internal work and has a complete organizational process. "Understanding flight information is very timely and accurate, and sometimes it will be earlier than the flight information we have on our online platform."

　　Sun Jingze worked on an OTA online travel platform from 2015 to 2019, and handled a number of work related to aviation delay insurance.

　　He said that during the period of work from 2015 to 2017, he encountered some people who specifically used flight delays or canceled scams. Such people "have a very strong purpose in themselves, and the purchase of delay insurance is to settle claims."

　　Sun Jingze said that his department is a professional aeronautical change processing department, and needs to process most of the flight delay insurance claims on the platform every day. After the statistics of the payment information, it will be found that the real name information of the delay insurance claims account for a large number of orders is consistent. According to the rules, when paying, passengers should provide Alipay, the real-name authentication of the flight attendant, or the savings card information for opening the account with the name of the flight attendant as the payment account number. "We search through the company's internal system every day, and we will find that a large number of compensation payments eventually flow into two or three specific accounts." Sun Jingze said.

　　Sun Jingze observed that some airlines will submit refunds before the flight delay cancellation information has been released. "The reason for the refund is the flight delay. But our online platform system has not yet grasped the business information released by the airline. We still have no way to determine whether the flight is delayed. It is very strange, so we will directly ask the airline."

　　Sun Jingze introduced that when the airline officially announced the delay or cancellation of the ticket, the system will add the mark "UN" (referring to the flight has been cancelled) in the booking code. After that, all OTA online platforms will stop the purchase of the flight being sold, but Such "professional" claimants will purchase a large number of tickets before the ticket goes offline.

　　How likely is it to falsify the flight delay cancellation certificate to obtain compensation? Sun Jingze believes that it is extremely difficult to forge a flight delay cancellation certificate. He introduced that flight delay and cancellation certificates can be issued by airlines or airports, but at present, flight delay certificates of China Southern Airlines, Air China and HNA Airlines have been fully self-issued online, generated by the system, unified fixed format, and have a unique serial number and official seal In addition, other airlines also have uniform printed templates with signatures and official seals, which are difficult to forge.

　　In addition, for the delay certificate issued by the airport, although some small airports may be handwritten, they must also have the signature and official seal of the duty officer, and the possibility of forgery is also very low.

　　Sun Jingze said that generally speaking, in order to meet the conditions for payment of flight delay insurance, the final arrival time of the flight must be delayed by more than three hours, and must take the flight, so the passengers who meet the payment requirements are really few.

　　(This article is from Surging News, for more original information, please download the "surging news" APP)