The Technical Affairs, Energy and Mineral Resources Committee of the Federal National Council announced the results of a public questionnaire conducted by the committee on the quality of services provided by companies operating in the telecommunications sector within the state, confirming that it concluded that 75% of respondents believe that the prices of services provided by telecommunications companies are high, and 44 % Of respondents believe that telecommunications companies do not provide any offers and initiatives sufficient for those with determination and senior citizens in the state, and 34% of respondents believe that the quality of telecommunications services in the country is acceptable, while 35% of respondents see the slow pace of telecommunications companies in solving problems Customer.
According to the questionnaire that touched on evaluating the quality of services provided by telecommunications companies in light of the outbreak of the new “Corona” epidemic (COFED-19) in the country, the results ended that 62.78% of respondents were dissatisfied in varying proportions on the quality of all the services of the company in light of the spread The epidemic, while 37.22% of respondents expressed their satisfaction in varying proportions on the quality of all the company's services in light of the spread of the epidemic.
With regard to evaluating the company's speed in solving customer problems in light of the spread of the epidemic, the questionnaire stated that 65.64% of respondents are dissatisfied with varying proportions on the company's speed in solving customer problems in light of the spread of the epidemic, while 34.36% of respondents expressed their satisfaction in varying proportions About the company's speed in solving customer problems in light of the spread of the epidemic.
Regarding the evaluation of the prices of services provided by the company in light of the spread of the epidemic, the questionnaire concluded that 78.98% of respondents are dissatisfied with varying proportions of the prices of services provided by the company in light of the spread of the epidemic, while 34.36% of respondents expressed their satisfaction with varying proportions of prices The services provided by the company in light of the spread of the epidemic.
With regard to the evaluation of companies providing adequate offers and initiatives in light of the spread of the epidemic, the questionnaire confirmed that 78.09% of respondents are dissatisfied with varying proportions of companies providing adequate offers and initiatives in light of the spread of the epidemic, while 21.91% of respondents expressed their satisfaction in varying proportions of providing Companies offer enough initiatives and initiatives in light of the spread of the epidemic.