Online service spreads in the retail industry such as department stores Corona impact June 9 18:02
In the retail industry such as department stores, where the number of customers visiting the store is decreasing due to the spread of the new coronavirus, online customer service that introduces the products of the store to customers at home via the Internet is spreading.
On September 9, Isetan Mitsukoshi Holdings began a full-scale service to introduce products to customers at home without visiting the store by utilizing the online conference system "Zoom".
Customers can connect online with the sales staff at the store, introduce the features of various products according to the customer's request, and purchase their favorite products online.
First of all, we will start with the sale of school bags and will expand to women's clothing and cosmetics in the future.
The ratio of Isetan Mitsukoshi's online shopping last year was still about 2% of sales.
I want to help the sales recovery through online customer service by sales staff.
Kazuhiro Masumori, General Manager of Isetan Mitsukoshi Seamless Promotion Department, said, "We cannot win online shopping such as Amazon just by selling online. We would like to combine the power of sales staff to provide new shopping." I will.
Otsuka Kagu, a major furniture sales company, started customer service with a chat function while watching products on the Internet in April, and while the number of customers visiting the store is decreasing due to the new coronavirus, there is a movement to focus on online customer service is spreading.