China News Agency, Beijing, June 1st (Reporter Yan Xiaohong) The 2019 China Digital Economy Service Quality Satisfaction (DES-CSI) evaluation results released by the China Quality Association on the 1st show that the overall satisfaction of China's digital economy service performance is good, and mobile payment 3. High instant messaging consumer satisfaction. The overall satisfaction with digital economy service quality is 72.1 points, which is generally in a good level.
The evaluation index system of China's digital economy service quality satisfaction index is composed of four first-level indicators of competition, participation, protection and sharing, 13 second-level indicators and 24 corresponding third-level indicators. The value of the index is between 0 and 100. When the index is greater than 50, it indicates that the satisfaction of digital economy service quality is strong. The closer the index value is to 100, the stronger the satisfaction of digital economy service quality.
In terms of specific indexes, the scores of four first-level indicators in the digital economy service quality satisfaction index are: sharing index (80.60 points), competition index (75.17 points), protection index (69.49 points) and participation index (69.42 points).
In terms of cities, the satisfaction of the quality of digital economy service quality in the top ten cities is good, with overall scores above 70. Among them, Hangzhou and Shanghai are in the first echelon of digital economy service quality satisfaction; Beijing, Suzhou, Wuhan, Shenzhen and Guangzhou are in the second echelon of digital economy service quality satisfaction; Chengdu, Chongqing and Xi'an are in the digital economy service quality satisfaction Third echelon.
In terms of formats, the overall score of satisfaction with the digital economy service quality in different formats is above 70, ranking: mobile payment, instant messaging, takeaway, online car-hailing, shared bicycles, and online shopping.
Judging from the consumer's feelings about the overall development of the digital economy, consumers generally believe that with the development of the digital economy, life has become more technological, bringing great convenience to life, work, and learning, and enhancing the "happiness"; digital The economy has promoted economic development, and the emergence of new formats has greatly promoted employment.
The survey results also show that the average usage time of the digital economy service format most commonly used by consumers is about 3 years to 5 years, and the average use frequency is 5-6 times a week. Online shopping and mobile payment are the two formats with the highest consumer participation. From the perspective of the participation of different generations of consumers, the younger the higher the participation of digital economy services. (Finish)