The Telecommunications Regulatory Authority received 12,700 complaints from subscribers regarding the services of Emirates Telecommunications Company “Etisalat” and “du” of Emirates Integrated Telecommunications Company during the first five months of this year, a decrease of 0.15% compared to the period Same from last year.
The authority indicated in a report issued today that it received 6,922 complaints about the services provided by Etisalat during the first five months of this year, while it received 5778 complaints from "du" services during the comparison period, pointing out that the complaints relate to all services provided in The mobile and fixed sectors and the Internet.
The report stated that 94.9% of complaints related to Etisalat services were closed, 0.1% of complaints were completed during a period of more than 5 days, while 95.4% of complaints related to du services were closed and a solution was completed. 0.5% of complaints in more than 5 days ».
The report stated that the level of subscribers' satisfaction with the resolution of complaints related to communications services reached 70.3%, while the dissatisfaction rate reached 14.6%, and the neutrality rate reached 15.1%, and the percentage of satisfaction with resolving complaints related to “du” services reached 73, 8%, while the dissatisfaction rate reached 10.5%, and the neutrality rate was 15.7%.
The Telecommunications Regulatory Authority affirmed that the monthly report comes as part of its efforts to improve services provided to customers of the telecommunications sector in the country and raise their level of happiness and satisfaction with these services in line with the government's strategic direction in ensuring the provision of services to clients in accordance with the highest standards of quality, efficiency and transparency