The Authority for Consumers & Markets (ACM) would like to see an increase in the number of parcel delivery points. That increases choice, and thus competition, is better for the environment and less annoyance for consumers. The supervisor drew this conclusion in a study on parcel delivery that was published on Friday.

In the study, ACM looked at the so-called last mile, the last part of the process a parcel travels on its way to the consumer. "It is most efficient for parcel deliverers when they only have to drive to an address once to deliver a parcel."

This saves costs, but is also better for the environment and reduces traffic. According to ACM, complaints are increasingly being received about nuisance from delivery vans. There are also complaints from consumers about packages that are placed in the garden or in the bin, when people are not at home.

Service points and parcel lockers would be good alternatives for home delivery. But ACM's research shows that less than half of households have such a point within walking distance. "ACM thinks it is desirable to increase the number of delivery points. This expansion offers consumers more freedom of choice."

Sometimes the municipality does not cooperate

Often the points are only used by one carrier, rather than by different parties. "This can increase the number of households with a delivery point within walking distance to 75 percent." Compared to other countries, the Netherlands also has few parcel safes.

"Investment costs can be a barrier to placing more parcel safes. In addition, placing parcel safes is sometimes complicated by differences in municipal policies."