TEPCO Incorrectly billing electricity bills Over 800 subscribers totaling 4.4 million yen May 20, 19:47
TEPCO revealed that it had mistakenly billed more than 800 subscribers for electricity, including a total of approximately 4.4 million yen.
According to TEPCO, 865 subscribers such as ordinary households who changed their electricity bill plans between the 3rd and 4th of the last month were inadvertently billing the electricity bills of the last month and this month. ..
It means that there was an error in the procedure for changing the electricity rate plan, and not only the changed plan but also the charges for the plan before the change were charged.
In addition, there was a case where the contractor who terminated the contract with TEPCO and switched to another company also charged the fee.
The total amount of wrongly charged amounts to 4.43 million yen, and TEPCO will proceed with the refund procedure by contacting them individually by phone or mail.
TEPCO says, "We deeply apologize for causing inconvenience and concern to our customers."