Zhejiang Provincial Post Administration: Supervise the Fengchao Zhejiang area to set a reasonable period for express mail storage
Xinhua News Agency, Hangzhou, May 15 (Reporter Zhang Xuan) The "overtime charging" New Deal policy of Fengchao Express has caused much discussion. The relevant person in charge of the Zhejiang Provincial Post Administration responded exclusively to reporters. As the Fengxin cabinets in Hangzhou Dongxinyuan Community resumed normal operation at 24:00 on May 14, all the Fengchao cabinets in Hangzhou returned to normal and continued to provide Convenient "contactless pickup" service. At the same time, in order to actively respond to the demands of the masses, the bureau is supervising the Fengchao Zhejiang region to set a reasonable period for express mail storage. This means that the details of the "excess charge" for express cabinets may still change.
According to reports, the Zhejiang Provincial Post Administration Bureau supervised the Fengchao Zhejiang Regional Company twice on May 8 and May 15 respectively, asking them to seriously respond to the demands of the masses, come up with a reasonable plan as soon as possible, set a reasonable period for express storage, and work for the masses Life provides convenience.
After the Fengchao charging new policy, a notice from the owner committee of the Dongxinyuan community in Hangzhou that “overtime charging of Fengchao express cabinets damages the interests of community owners and suspension of operation”, and charging Fengchao with an overtime fee “fired the first shot”, and many other places followed. The community followed up the "protest".
Many office workers believe that the 12-hour free storage time set by Fengchao is not reasonable and user-friendly. The “12-hour” time limit is a bit short for some office workers. If you work overtime after returning home, you may exceed the time limit.
As for the time limit setting of "12 hours", Li Wenqing, Chief Marketing Officer of Fengchao Technology, explained that many parcels in express cabinets are currently stranded. According to the data of Fengchao Technology, the peak of daily delivery of couriers is concentrated between 9 am and 11 am, and generally reaches the peak at 10 am. It is based on the calculation of the peak period of dispatching that users can still pick up for free up to 11 pm. If you do not pick up after this time, it may affect the normal delivery of the courier at the peak of the next day's delivery.
Data show that in recent years, the intelligent express cabinet in Zhejiang Province has developed rapidly, serving more than 3 million people daily in the Zhejiang region. As one of the three modes of current delivery to the door, to the station, and to the cabinet, the smart express box has become an indispensable daily life convenience facility for the people.
The Zhejiang Provincial Post Administration stated that in accordance with the provisions of the "Management Measures for the Delivery Service of Smart Express Boxes", the Bureau will supervise smart express box operating companies to facilitate the work and life of the masses, improve the free storage period for express shipments, implement the relevant notification obligations, and comply with the law Protect user information security. In the next step, Zhejiang Bureau will take the initiative to work with relevant departments to further study the long-term mechanism of smart express box planning, construction, operation, and management to provide people with higher quality express delivery services.