China News Service, May 15th. According to the official Weibo news of Shenzhen Fengchao Technology Co., Ltd., Fengchao Technology released the "Notes on User Service Adjustment" today, saying that the free storage period of users has been extended from the original 12 hours to 18 hours. After the timeout, it charges 0.5 yuan every 12 hours, and caps 3 yuan.
The original text is as follows:
Notes on user service adjustment
Dear users:
The recent membership service launched by Fengchao has aroused widespread concern from all walks of life, and the company has received feedback, criticism, and suggestions from the majority of users. We attach great importance to it, accept it with humility, and reflect deeply. We realize that users are the most solid foundation for the development of the enterprise, there are still imperfections in the membership service program, and communication and listening with users are not sufficient. Here, we apologize for the inconvenience caused to the majority of users.
At the same time, we sincerely accept criticisms from industry authorities and government departments at all levels, earnestly implement the opinions of the interviews, improve the position, take the initiative to take corrective measures, and seek the best combination of standardized development of enterprises and user satisfaction. On the basis of fully listening to the opinions of all parties, the user service is adjusted as follows:
Assist the courier to obtain the user's consent and submit the piece to the cabinet
According to the "Administrative Measures for the Delivery Service of Intelligent Express Boxes", the delivery of express shipments using intelligent express boxes should be approved by the recipient. We will further strengthen technical support, improve security conditions, promote communication and consultation between express delivery companies and users, and actively cooperate with government departments to protect consumers' right to know and choose. Users can set up a courier company that agrees to enter the cabinet, the time of entering the cabinet, and the communication method of the courier on Fengchao WeChat public account and App channel.
Adjust the free storage time of users
The free storage period of the user is extended from the original 12 hours to 18 hours. After the timeout, it will be charged 0.5 yuan every 12 hours and capped at 3 yuan.
No holidays are charged by the State Council.
The office building is not chargeable on Saturdays and Sundays (closed days).
One month of membership benefits for paid users
In order to thank the paid users for their support, as of May 19, 2020, all paid single-pay, monthly, and quarterly card users will receive a month of Fengchao membership treatment.
Due to system upgrades, the above adjustment measures will take effect nationwide on May 20.
As an important touchpoint closely related to the services of hundreds of millions of consumers' life, the smart express box is an important part of the "last one hundred meters" of express delivery and providing users with a "contactless collection" service. In the future, we will further improve our position, learn lessons, actively assume social responsibilities, and seriously consider user demands and business development needs in our business activities. We welcome users and all walks of life to continue to support Fengchao and put forward more constructive opinions. We will do our best to provide more and better products and services to the society.
Image source: Shenzhen Weichao Technology Co., Ltd. official Weibo