Beijing, May 12 (Reporter Yang Zhaokui) The "May Day" Small Long-term Consumer Rights Protection Public Opinion Analysis Report (hereinafter referred to as the "Report") released by the China Consumer Association today shows that from April 30 to May 5 During the 6-day monitoring period, more than 3.3 million pieces of information related to consumer rights protection during the “May Day” were collected. The monitoring found that this year's "May 1st" holiday vacation complaints mainly concentrated on online shopping, travel, online games and other fields.
"Report" pointed out that online shopping false delivery, product quality issues, after-sales service issues are more concentrated, and as online celebrities bring goods, live broadcast goods become a new way of online shopping, related to online shopping in quality control, after-sales, delivery Issues in other areas have only increased.
In terms of tourism, problems such as traffic congestion and taxi stolen passengers caused by the outskirts of the country trouble tourists; the OTA (online travel) platform ticket refund and change restrictions have caused consumers to be dissatisfied with the phenomenon of ragged tickets and hotel cancellations. At the same time, problems such as difficulty in recharging online games and unrestricted recharging of minors by the platform were also prominent during the “May Day” period.
"There are many problems with live streaming, recharge of online mobile games is difficult, and the OTA platform ticket refund and change restrictions have been rash. This has become a discordant note in the context of the intensive release of government policy dividends and the promotion of consumer confidence. It is more likely to become The blocking point that affects the fully unblocked economic cycle system led by consumption. "The relevant person in charge of the China Consumers Association said that relevant departments and institutions should implement policies in a classified manner and accurately solve the" unspoken rules "and" overlord clauses "of industries and fields by improving laws and regulations. And other issues, through the top-level design of the linkage mechanism, sharing mechanism, and overall arrangement to achieve systematic governance of the new format of Internet + consumer life.